IT Desktop Support Specialist I

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

IT Desktop Support Specialist I - Job Overview

Schedule: Monday-Friday (8AM-4PM)

Join our technology family as a Desktop Support Specialist I and help keep the people and systems behind community healthcare connected, reliable, and ready to serve. In this hands-on role, you’ll support employees with day-to-day technical challenges so clinical and administrative teams can stay focused on meaningful work and patient care.

Your technical knowledge, responsiveness, and compassionate customer service will make a real difference for healthcare professionals working in busy, time-sensitive environments. If you find purpose in helping others and enjoy being part of a collaborative team, this is an opportunity to grow your skills while contributing to an essential part of the healthcare ecosystem.

What You’ll Experience in This Role

• Provide frontline technology support across desktops, laptops, tablets, and hardware peripherals.
• Help clinical and administrative teams address hardware, software, connectivity, and basic Epic EHR/EMR access issues.
• Collaborate with IT colleagues and escalate application-specific concerns when needed.
• Support secure, dependable technology practices in an environment where patient care and community health are central priorities.
• Build your technical experience through exposure to systems, equipment, ITIL-aligned processes, and healthcare technology operations.
• Contribute to a welcoming, service-focused team where your work helps employees do their best work.

Key Responsibilities

• Provide Tier 1 support for desktops, laptops, tablets, and hardware peripherals, including multi-function printers, scanners, and label printers.
• Troubleshoot hardware, software, and connectivity issues in clinical and administrative areas.
• Support basic EHR/EMR access and/or connectivity issues in Epic and escalate application-specific problems as needed.
• Install, configure, and update operating systems, software applications, and security tools.
• Document all work in the IT ticketing system, ServiceNow, and follow ITIL-aligned processes.
• Ensure compliance with HIPAA and organizational security policies when handling user data or accessing systems.
• Participate in on-call rotations or after-hours support during critical system events or go-lives.
• Assist with IT asset tracking, inventory, and equipment lifecycle management.
• Support employees with patience, professionalism, and a solutions-oriented approach, helping technology feel more accessible during busy and time-sensitive moments.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent is required.
• Valid Texas Driver’s License and clean driving record are required. 

Required Years of Experience

• One year of related experience is required.
• Previous customer service experience is required.

Desirable Education and/or Experience

• Technical training or IT coursework is preferred.

Required Knowledge, Skills, and/or Abilities

• Exceptional customer service and communication skills 
• Basic knowledge of Windows and/or iOS environments
• Familiarity with Active Directory/MS Entra/MS Intune, user provisioning, and password resets.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills, especially when supporting clinical staff in time sensitive situations.
• Ability to work in a fast paced healthcare environment with frequent interruptions.
• Ability to lift and move IT equipment as needed.
• Ability to effectively present information to management, public groups, and team members.
• Ability to write documentation for publication that conforms to prescribed style and format.

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.