Chief Operations Officer

Exact Benefits Group is a growing insurance and benefits organization specializing in Medicare and health insurance solutions for seniors nationwide. The company is committed to delivering high-quality service while helping clients and partner organizations navigate complex insurance products, compliance requirements, and enrollment strategies.Exact Benefits Group promotes a fast-paced, performance-driven environment focused on growth, operational excellence, and long-term strategic development.Position SummaryExact Benefits Group is seeking an experienced and strategic Chief Operations Officer (COO) to oversee daily business operations and drive organizational efficiency in its Westerville, Ohio office. The ideal candidate will be responsible for scaling operational systems, optimizing performance across departments, and ensuring alignment between sales, service, compliance, and leadership teams.This role is best suited for an executive with a strong background in insurance operations, team leadership, process improvement, and performance management within a high-growth environment.Key ResponsibilitiesOversee daily business operations across sales, service, and administrative departmentsDevelop and implement operational strategies to improve efficiency and profitabilityLead and manage department heads and senior managersEstablish performance metrics and enforce accountability across teamsOptimize workflows for Medicare enrollment, client servicing, and compliance processesCollaborate with executive leadership on company growth strategy and expansion plansEnsure regulatory compliance with CMS and insurance industry standardsMonitor KPIs, reporting systems, and organizational performance dataSupport hiring, training, and organizational development initiativesDrive continuous improvement and operational scalabilityQualifications5+ years of executive or senior leadership experience in insurance, healthcare, or financial servicesStrong background in operations management and organizational scalingProven experience managing multi-department teamsDeep understanding of Medicare and health insurance industry (preferred)Strong leadership, communication, and decision-making skillsExcellent analytical and problem-solving abilitiesExperience with CRM and operational systemsBachelor's degree required; MBA preferredCompensation & BenefitsCompetitive executive base salaryPerformance-based annual bonusHealth, dental, and vision insurancePaid time off and holidaysExecutive-level benefits packageLong-term incentive opportunities (based on performance)Career growth into expanded leadership rolesWork EnvironmentIn-office executive position located in Westerville, OhioCollaborative leadership and corporate environmentHigh-growth, performance-focused organizationDirect interaction with ownership and senior leadership teamScheduleFull-time, Monday to FridayExtended hours may be required during peak enrollment periods and strategic initiativesExecutive availability required for leadership meetings and operational oversightExperienceOperations Leadership: 5+ years requiredInsurance/Medicare Industry: preferredTeam Management: 5+ years requiredExecutive Leadership: requiredEducationBachelor's Degree requiredMBA preferred (or equivalent executive-level experience) #J-18808-Ljbffr