Provider Relations Liaison

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available such as differentials incentive programs and benefits.

Northern Light Home Care and Hospice

Department: Business Development

Position is located: Northern Light South Portland

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Salary Range : $61734.40- $94744

Exempt: Yes

Summary :

The Provider Relations Liaison/LSW-C is a sales professional and acts as a business development liaison representing Home Care and Hospice services to physicians discharge planners independent and assisted living facilities community organizations and other potential customers. The incumbent initiates communication through on-site account visits in an effort to detail the organizations products and service lines provided. The Provider Relations Liaison/LSW-C coordinates scheduled meetings prospecting and presentations for account management education and prospecting purposes and community events to increase referrals and market share within the assigned geographic territory. This position due to the LSW-C requirement will also allow and require the liaison to complete patient admissions.

Responsibilities:

• Assists patients and caregivers with navigating the selection of and admission to Northern Light Home Care & Hospice.
• Coordinates with the patients hospital care team to facilitate the smoothest possible transition of care.
• Has strong knowledge of and promotes all Home Care & Hospice programs with responsibility for increasing market share achieving sales targets and developing productive relationships with all customers.
• Documents opportunities generated from calls as well as other relationships.
• Works with leader to develop and implement strategies to manage the customer base.
• Provides potential customers with supporting and educational information regarding services while developing a rapport with both current and potential customers.
• Makes a targeted number appointments per day along with performing any follow up activity on the customers behalf which meets the needs of the customer.
• Builds Home Care & Hospices brand in the community.
• Works directly with patients and families to enroll in hospice services.
• Demonstrates understanding of customers needs and positions Home Care & Hospice services to best meet their needs demonstrating how Home Care & Hospice adds value.
• Exhibits superior active listening skills and demonstrates strong problem-solving skills.
• Resolves customer issues and concerns with urgency and calm professionalism.
• Displays a confident presence and professionalism in all situations.
• Other Duties.

Other Information :

• If licensed with any clinical licensure will expect maintenance of current licensure and BLS for Healthcare Providers certification is required to be obtained prior to independent visits.
• Valid drivers license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required based on position.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing ones behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Effectively Communicates: Listens speaks and writes appropriately using clear language. Communication methods are fitting to the message(s) audience and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences level.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes systems and services. When appropriate suggests or initiates new strategies products services and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others actions and decisions with and without express authority.
• Human Capital Supply Chain and Financial Software.
• Word processing spreadsheets data entry database experience and other computer related skills.
• MS Teams
• Public Speaking
• Serves Others: Strives to understand meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships alliances and coalitions within and outside the organization and leverages them in order to obtain information support and promote cooperation and collaboration.
• Zoom
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will when and how they say they will or communicates an alternate plan.
• Cultivates Respect: Treats others fairly embraces and values differences and contributes to a culture of belonging empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Clinical License preferred - Licenses can include LSW PT OT RN
• Required Drivers License

Education

• Required Bachelors DegreeIn lieu of education two years of experience is required per year of required education

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Need to drive to perform responsible duties.
• Potential exposure to hazardous materials.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Work with computers typing reading or writing.
• Prolonged periods of standing.
• Prolonged periods of walking.
• Prolonged periods of sitting.
• Lifting moving and loading less than 20 pounds.

Questions Contact Talent Acquisition:
phone:
email:

Maine Aroostook County Bangor Waterville Ellsworth Presque Isle South Portland Home Care Hospice Care end of life respite care Home Health Aide Skilled Nursing