Shift Leader

Job Description

Job Description

Looking for a leadership opportunity in a fast-paced restaurant?
Jersey Mike’s in Muscatine, IA, is hiring a Shift Leader to help lead our team, deliver great customer service, and grow with our company.

✔ Competitive hourly pay + Tips + Free Food 
✔ Opportunities to grow further into management

This is a great opportunity for someone with restaurant leadership, shift leader, or food service supervisor experience who enjoys working in a fast-paced environment and developing team members.

If you are energetic, dependable, and enjoy leading a team while delivering excellent customer service, we encourage you to apply.

Key Responsibilities

• Assist the Management Team with daily restaurant operations and team leadership
• Provide outstanding customer service by greeting guests and ensuring a positive experience
• Take and process customer orders using a point-of-sale (POS) system
• Prepare hot and cold subs according to Jersey Mike’s quality standards
• Operate kitchen equipment, including slicers, grills, and food prep tools
• Maintain cleanliness and food safety standards throughout the restaurant
• Support training and development of team members
• Help manage employee schedules and shift operations
• Address customer questions or concerns professionally
• Ensure compliance with company policies, procedures, and food safety guidelines

Qualifications

• Must be 18 years or older
• Previous experience in restaurant, food service, or hospitality leadership preferred
• Strong communication and team leadership skills
• Energetic, dependable, and ethical work ethic
• Ability to work in a fast-paced restaurant environment
• Flexible availability including days, nights, weekends, and holidays
• Ability to stand for extended periods
• Ability to lift up to 40 lbs

Benefits include:

• Paid holidays
• Paid training
• Employee discounts
• Flexible scheduling
• Plus average hourly tips = increase your hourly rate even more

Employment with the Company is contingent upon successful completion of lawful pre-employment checks, which may include a background check.

About Jersey Mike’s Subs

Jersey Mike’s Subs is known for its authentic subs served Mike’s Way® with lettuce, onions, tomatoes, oregano, salt, and “The Juice.” We take pride in using high-quality ingredients, including fresh-baked bread and premium meats and cheeses, sliced right in front of customers.

Our culture focuses on teamwork, community involvement, and personal growth. We strive to create an energetic environment where team members enjoy working together and delivering a memorable experience for every guest.

Experience:

• Leadership development: 1 year (Required)
• Customer service: 2 years (Required)
• Quick service & fast food restaurant: 1 year (Required)

Work Location: In person