Data Center Technician, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space.

We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical data center activities This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. All physical requirements are expected with reasonable accommodation:

• \tRegularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds

• \tWorking in cramped and/or elevated locations

• \tBending, lifting, stretching, and reaching

• \tStanding and walking for up to 8+ hours a day

• \tAscending and descending ladders, stairs, and gangways safely and without limitation

• \tWork in a noisy environment

• \tWork shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

- Extensive travel will be required in 2024 with some travel required in 2025.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

A day in the life

Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:

• \tTake ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

• \tShow a strong aptitude for troubleshooting and problem solving

• \tSolve problems at their root and step back to understand the broader context

• \tMaintain service level agreements through the implementation of proactive issue detection and reporting

• \tAre biased to act in the absence of direction or support

• \tImprove effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 2+ years of computer hardware troubleshooting and repair experience

- 1+ years of computer networking experience

- High school or equivalent diploma

- 1+ years of computer hardware troubleshooting and repair experience

- 1+ years of computer networking experience

- High school or equivalent diploma

PREFERRED QUALIFICATIONS

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

- Experience working in a Data Center environment

- Understanding of network design, protocols and troubleshooting

- Understanding of storage devices

- Experience managing work and priorities through a ticketing system

- An Associates degree or 2+ years of professional or military experience in an IT related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

USA, TX, GARLAND - 27.98 - 48.99 USD hourly