Client Services Project Manager

Responsibilities Manage projects from initiation through delivery, aligning with client objectives, internal standards, and resource plans while translating client or court requirements into actionable solutions. Serve as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long‑term success. Participate in consultative discussions and coordinate cross‑functional support to ensure project alignment and integrated service delivery. Provide mentorship and foster collaboration by coaching team members, modeling leadership, and coordinating cross‑functional efforts to ensure strong performance and seamless project delivery. Support root‑cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations. Contribute to refining standard operating procedures and best practices across all process‑improvement areas. Manage project forecasting, budgets, billing, and reporting using Epiq‑approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates. Demonstrate adaptability to internal and external systems, leveraging project‑management technologies to streamline workflows and support project goals. Qualifications 5+ years of total project‑management experience (external candidates: at least 2+ years of legal‑admin, paralegal, or settlement experience preferred). Bachelor’s degree in Legal Studies, Business Administration, or a related field (or equivalent experience). Demonstrated success managing multiple complex projects and client relationships concurrently. Proficiency in Microsoft Office and project‑management platforms. Experience mentoring or managing team members. Familiarity with data workflows and document‑review processes. Key Skills Project Leadership Client Relationship Management Cross‑Functional Collaboration Consultation Financial Acumen Compensation The compensation range for this role is $90,000 – $115,000 USD annually and may be eligible for an annual bonus. Salary is determined based on location‑based market rate, abilities, performance, and pay parity. Further details will be provided during the initial screening call with the Talent Acquisition Team. Equal Employment Opportunity Statement It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Epiq Systems, Inc