Network Operations Field Technician

Job Overview Assisting in critical network infrastructure environment maintenance tasks Conducting IDF commissioning audit (Handoff/Closeout) Correctly label racks/IDFs Assisting in updating existing QC SOP, & MOP documents Deploying base config on network devices as needed Following existing methods of procedure (MOP) Handling patching requests copper and fiber IDF clean-up hygiene tasks at assigned location(s) Performing MDF/IDF audits and JR audits Performing basic troubleshooting of break fix issues Performing basic troubleshooting during an outage Performing IDF audit remediation as directed Supporting projects requested by manager Providing support for change requests (CRs) Providing support for power shutdowns Rack-mounting switches and routers Reviewing and comment on MOPs Testing and troubleshoot basic copper and fiber links Testing and troubleshoot complex multipoint circuits Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix) Participating in the on-call rotation once training is completed Requirements: High School Diploma or GED equivalent Effective time management skills and the ability to work independently Effective written and verbal communication skills Must have reliable/personal transportation Keen attention to detail is required Ability to read and understand maps/diagrams Must be able to lift 75 pounds Preferred: Certifications in technology specific areas, networking, or management preferred Experience installing Cisco equipment Certifications preferred: A+, N+, S+, (CompTIA Certs), MCP Experience using ITSM tools, ticketing systems, and reporting Experience with Google tools preferred (Google Sheets) Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Milestone Technologies