Patient Services Specialist/Front Desk

Patient Services Specialist/Front Desk Ascend Vision Partners – Kissimmee, Florida, United States About this position Our mission is to provide quality, accessible and patient‑centered eye care. Consider joining Ascend Vision Partners and join a team that is focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to acting with integrity and accountability, supporting our clinicians in all aspects of patient care delivery, supporting a culture of respect, diversity and inclusion in our organization, and enhancing patient access to primary and specialty eye care. Magruder Eye Institute has been serving Orange, Osceola, and Seminole Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full‑spectrum of medical and surgical treatments so that all options are available to our patients. Magruder Eye Institute is committed to the delivery of personalized eye care of the highest quality. We value our patients and our staff; our leadership team is committed to cultivating and maintaining an employee‑centric work environment where every employee has a voice. General Summary The Patient Services Specialist is responsible for creating a positive patient experience by consistently exceeding expectations in customer service and patient care, coordinating and completing patient registration activities that include greeting and checking in patients, verifying demographic information, obtaining signatures on patient consent, capturing insurance cards, verifying authorization accuracy, collecting co‑pays and past‑due balances, rescheduling and recall lists, and balancing end‑of‑day deposits. Essential Duties & Responsibilities Provides high level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team. Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail. Addresses concerns of patients, provides service recovery, and escalates issues as needed. Utilizes the operational guidelines for scheduling patient appointments. Completes reminder calls to patient for scheduled appointments, as needed. Obtains payment from each patient, including copayments, balance due and appropriately receives all monies collected. Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third‑party coverage(s) at every encounter. Advises patient on physician referral and provides appropriate notes/updates to referring physician, as needed. Prioritizes and completes all work in an accurate, effective, and efficient manner. Non‑Essential Duties & Responsibilities Maintains public areas (waiting rooms, restrooms and kitchen), as needed. Attends department meetings and completes training, as needed. Processes medical records requests; both incoming and outgoing. Requirements Education and Experience Required: High School diploma or equivalent, required. Education & Experience Preferred: N/A Licensure, Certification or Registration Required: N/A Licensure, Certification or Registration Preferred: Certified Patient Services Specialist Core Competencies Ability to work effectively with internal and external customers. Excellent verbal and written communication skills, including listening. Proficient in Microsoft Office products. Ability to maintain confidentiality when dealing with sensitive information. Physical Activity of Position Talking: This position requires expressing or exchanging ideas through the spoken word. Hearing: This position requires perceiving sounds at normal speaking levels with or without correction. Repetitive motion: Required substantial movements of wrists, hands, and fingers while working with reports or the computer. Sedentary work: May need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. Visual requirements: Requires close visual acuity (with or without correction) to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Environmental conditions: Not substantially exposed to adverse environmental conditions (typical office work). #J-18808-Ljbffr Ascend Vision Partners