Senior Claims Specialist - WA and OR Jurisdiction Experience

Overview The Senior Claims Specialist works within a Claims Team, using the latest technology to review, analyze, and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements, and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The Senior Claims Specialist may assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads. Responsibilities Plan and conduct investigations of claims, including interviewing insureds, witnesses, and claimants, collecting and evaluating documentation, securing evidence, and protecting the chain of custody to analyze and confirm coverage, determine liability, compensability, and damages; determine need for and engage independent adjusters, origin experts, and medical examiners; refer claim to subrogation group or Special Investigations Unit as appropriate. Assess policy coverage for submitted claims and notify the insured of any issues; determine and establish reserve requirements, adjusting reserves as necessary during processing of the claim. Assess actual damages associated with claims and conduct negotiations, within assigned authority limits, to settle claims. Coordinate litigation activities associated with assigned claims to ensure timely and cost‑effective resolution; attend trials as a representative of the company. Act as senior technical professional on the team, assisting team members with escalated issues; mentor and train new team members; participate in Quality Review process. Participate in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations, and may assist in conducting closed file reviews. Perform other duties as assigned. Qualifications Excellent interpersonal skills to communicate and negotiate with customers and conduct required investigations. Leadership ability and demonstrated time‑management skills to delegate work appropriately and organize resources effectively. Advanced knowledge of claims case‑handling practices, legal liability, general insurance policy coverage, and the state’s tort laws, normally acquired through a bachelor’s degree (or equivalent training) plus 3 to 5 years of directly related work experience. Required to obtain and maintain all applicable licenses. Compensation and Benefits The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles may include a commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. We value your hard work, integrity, and commitment to making things better, and we put people first by offering benefits that support your life and well‑being. To learn more about our benefits, visit Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco #J-18808-Ljbffr