Assistant Operations Manager | ERO

Drive Accuracy, Efficiency, and Team Success as an Assistant Operations Manager (ERO)

The Security Assistant Operations Manager – Emergency Response Officer is a dynamic, multi-functional role responsible for supporting emergency response operations, workforce scheduling, payroll administration, and overall security operations for the assigned client account. This position serves as a trained and qualified member of the Emergency Response Officer (ERO) team while ensuring appropriate staffing coverage, accurate payroll processing, and efficient workforce coordination.

The successful candidate must be highly organized, detail-oriented, and capable of balancing administrative responsibilities with operational readiness. This individual will maintain scheduling and payroll systems, support workforce planning, coordinate staffing activities, and be prepared to transition into emergency response duties when activated.

What’s in it for You

• Competitive Salary: $120,000 / year

• Work Site Location: Seattle, WA (Onsite)

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as an Assistant Operations Manager (ERO)

• Maintain operational readiness to respond to designated emergency situations on client premises.

• Respond, when activated and authorized, to violent or life-threatening incidents in coordination with client security teams and responding law enforcement personnel.

• Maintain proficiency with all assigned emergency response, protective, firearms, and less-lethal equipment.

• Participate in required drills, exercises, firearms qualifications, scenario-based training, and readiness activities.

• Maintain all required certifications, training records, and licensing requirements.

• Complete incident reports, notifications, and documentation following emergency activations.

• Exercise sound judgment, professionalism, and adherence to company policies, client directives, and applicable laws during emergency situations.

Scheduling & Workforce Coordination

• Develop, maintain, and communicate employee schedules to ensure adequate staffing and post coverage.

• Coordinate employee schedules, shift assignments, call-offs, coverage requests, and schedule changes.

• Monitor staffing levels and proactively identify coverage gaps, scheduling conflicts, vacancies, and overtime concerns.

• Collaborate with supervisors and account leadership to secure qualified staffing coverage while minimizing unnecessary overtime.

• Track employee availability, vacation requests, leaves of absence, and other scheduling accommodations.

• Maintain accurate scheduling records within workforce management and timekeeping systems.

• Communicate schedule updates and staffing changes to employees in a timely and professional manner.

• Monitor employee attendance, punctuality, and schedule compliance.

• Analyze recurring staffing trends and provide recommendations to leadership.

Your Qualifications:

• Authorized to work in the United States

• High school diploma or equivalent.

• Ability to meet and maintain all GardaWorld, Washington State, and client-specific Emergency Response Officer (ERO) requirements, including successful completion of:

• Washington State Armed License

• Advanced Firearms Course

• Tactical Emergency Casualty Care (TECC)

• Emergency Medical Technician (EMT) certification

• Ability to successfully complete required firearms, less-lethal, emergency-response, and other account-specific training and qualification requirements.

• Prior experience in security operations, scheduling, workforce coordination, dispatch, GSOC operations, administrative operations, or a related field.

• Demonstrated ability to develop and maintain complex schedules involving multiple employees, shifts, and posts.

• Strong organizational, administrative, and time-management skills.

• Strong computer proficiency and ability to learn and effectively utilize scheduling, timekeeping, communications, and reporting systems.

• Demonstrated attention to detail and ability to reconcile discrepancies between scheduling and timekeeping records.

• Strong written and verbal communication skills.

• Ability to work independently, prioritize competing demands, and make sound decisions in a time-sensitive environment.

• Ability to maintain confidential employee and operational information.

• Ability to communicate professionally with employees at all organizational levels.

• Ability to satisfy all GardaWorld and client requirements applicable to the ERO collateral assignment.

Your Skills and Competencies:

• Strong knowledge of payroll procedures and compliance requirements.

• Excellent attention to detail and a high degree of accuracy.

• Strong problem-solving and analytical skills.

• Ability to work under pressure and meet strict deadlines.

• Effective communication and interpersonal skills.

• Flexibility to adapt to changing priorities and workload.

• Collaborative team player with a proactive mindset.

• Ability to build and maintain positive working relationships across teams.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.