Call Center Operations Manager

Job Summary:

Works closely with our partner to set-up and operate this store. The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner’s marketing and design team. After opening, he/she will manage the day to day running of the store, leading and guiding the staff to deliver exceptional levels of customer satisfaction. He/she will work with our international team and our partner’s country management team to continuously roll-out new and innovative service offerings and events. Operating in strict compliance iQor company policy and local legislation, he/she will support the goals of the Business Unit Leader and Account Director and work closely with our approved service provider in the country.

IN OFFICE: MERIDIAN, MS

Responsibilities:

• Management and development of staff in a consumer retail environment.
• Day to day store management.
• Close cooperation with iQor's' customers in development and launch of new services and sales events
• Delivers customer key performance targets
• Reporting (internal/external).
• Cost Management.
• Revenue growth.
• Project management.
• Stores accounts management.
• Supports set-up and launch of similar stores in other countries.
• Comply and follow all procedures within the company security policy.
• Performs other duties as assigned.

Skills Requirements:

• 5-8 years of experience
• Fluency in English and local language required
• Experience in IT or CE sector
• Knowledge and understanding of local consumer laws
• Creative thinker, self-starter, requires little supervision
• Marketing/sales experience
• Project management training and experience
• Good overall business acumen
• Excellent people management and communication skills
• Strong organizational skills, excellent attention to detail
• Experience of computer technology and software preferred
• Proficiency in use of personal computers, Microsoft Office products and e-mail skills required.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.