Dental Patient Services Representative

Job Description

Job Description

Come join our team at Seldovia Village Tribe (SVT)!

Hours: Part-time, 20 hours per week

Position Overview

Provide administrative support and perform general office functions in SVT Health & Wellness Dental Department. Coordinate and direct patient registration, scheduling and cashiering. Provide superior customer service.  

What You'll Do:

• Patient Services Representatives are the first point of contact with SVTHW, responding to incoming telephone or in person requests for service. They perform all needed activities to register and schedule a patient, participate in revenue cycle activities, and function as customer service agents linking administrative and clinical components of care.
• Greet patients and visitors. Determine their needs and direct them accordingly.  
• Conduct daily activities in accordance with Dental Department Policies and Procedures and SVTHW Policies and Procedures.
• Complete check in/check out and patient registration process. Update patient files and accounts as necessary.  
• Maintain strict confidentiality for all clients and their families in conformity with HIPAA regulations. Protect the security of all patient medical and dental records to ensure that confidentiality is maintained following HIPAA and PPI regulations as outlined in SVTHW policy and procedures.
• Responsible for compliance with ICWA and Mandatory Reporting laws.
• Schedule patients and manage schedule/patient flow for Providers. 
• Collect patient fees, issue receipts, count and balance daily till.  
• Possess and utilize professional telephone techniques. Answer telephone, handle and direct calls appropriately.  
• Explain office policies, procedures and programs to patients.
• Assist patients in gathering data and completion of forms and applications.  
• Maintain medical record system, patient files, scanning of records, copying and faxing of records or information as directed. Prepare appropriate forms for patient visits as needed.
• Attend scheduled meetings and trainings to update and enhance skills related to medical and dental office administrative, billing and coding functions.  
• Possess ability to work cooperatively and productively in a team environment and enjoy working within a fast-paced health and wellness care setting.
• Familiarize and maintain working knowledge of Medicare, Medicaid, private insurance, PPOs and private pay accounts. Verify insurance benefits and be able to explain to patient dental co-insurance fees and estimated costs. Explain dental treatment plans to patients as they check out.
• Open and close office as directed. Secure cabinets and doors after clinic hours.
• Perform other tasks as required by SVTH&W Director or Supervisor. 

What You'll Need:

• High School Diploma, GED, or equivalent required.
• 1+ Years clinical or customer service experience, required. 
• Timely, sensitive and clear communication is critical to the success of this position. Must possess ability to constantly and politely communicate verbally and in written form, with people of varying backgrounds and cultures.
• Regular, consistent and on-time attendance is critical to the success of this position.
• Ability to both accept and follow direction from others, as well as self-motivate when necessary
• Team Player - Ability to work in a team environment
• Strong attention to detail and concern for completing tasks correctly and efficiently.
• Maintains a professional and positive attitude at all times.
• Computer Skills - Proficient to advanced operational knowledge of a computer, keyboard, and other office equipment. Must be familiar with Microsoft Excel and word processing, and database programs. Practice Management Software and Electronic Health Record experience strongly preferred.
• Excellent people skills a must – customer service skills such as patience, attentiveness, use of Positive Language, ability to “read” patients, a calming presence, and ability to handle surprises are all essential to the success of this position.
• Cash handling skills and ability to count money, required.
• Basic understanding of anatomy, preferred.
• Medical/dental terminology knowledge, preferred.

What You'll Get:

FEHB (Federal Employees Health Benefits) - Health Insurance, is available to Part-time employees at a prorated premium based on weekly scheduled hours. 

Travel Requirements:

Travel between the communities of Seldovia, Homer, and Anchor Point by boat, plane, or car may be necessary. 

Employment Requirements: 

Background check 

FBI Fingerprinting

Preemployment drug testing

Employee health requirement

About Us:

Seldovia Village Tribe (SVT) promotes the wellness of our people and communities through healthcare, social services, economic development, education, and cultural enrichment. SVT is a federally recognized Tribe that serves everyone - both Native and non-Native - in the communities of the South Kenai Peninsula, from Seldovia and beyond, including Homer and Anchor Point.