REGIONAL OPERATIONS MANAGER

Select how often (in days) to receive an alert: Position Title: REGIONAL OPERATIONS MANAGER Pay Grade: 15 Other Forms of Compensation: BONUS A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, View email address on click.appcast.io. Job Summary The Regional Operations Manager (ROM) is responsible for overseeing and supporting integrated facilities services, including both hard and soft services, across multiple client locations. This role ensures operational excellence, financial accountability, regulatory compliance, and client satisfaction while leading cross-functional teams. The ROM operates across all service lines and is not limited by traditional functional boundaries. Responsibilities may expand, change, or be reassigned based on business needs, client expectations, and operational demands. Duties and Responsibilities The following duties are representative and not all-inclusive. Employees are expected to perform all other duties as assigned, including cross-functional responsibilities across service lines. Regional Leadership & Operational Oversight Provide strategic leadership across all assigned sites, including but not limited to additional or expanded duties as assigned. Ensure SOP standardization and operational consistency, including but not limited to additional or expanded duties as assigned. Conduct audits and implement corrective actions, including but not limited to additional or expanded duties as assigned. Maintain operational continuity during disruptions, including but not limited to additional or expanded duties as assigned. Hard Services Management Oversee maintenance programs and technicians, including but not limited to additional or expanded duties as assigned. Manage HVAC, electrical, plumbing, and building systems, including but not limited to additional or expanded duties as assigned. Ensure preventive and corrective maintenance execution, including but not limited to additional or expanded duties as assigned. Coordinate inspections and vendor services, including but not limited to additional or expanded duties as assigned. Soft Services Management Oversee janitorial, landscaping, and support services, including but not limited to additional or expanded duties as assigned. Ensure quality assurance and compliance, including but not limited to additional or expanded duties as assigned. Manage vendors and service delivery, including but not limited to additional or expanded duties as assigned. Coordinate special projects and programs, including but not limited to additional or expanded duties as assigned. Short Description People Management & Team Development Lead, coach, and develop teams, including but not limited to additional or expanded duties as assigned. Set expectations and performance standards, including but not limited to additional or expanded duties as assigned. Conduct evaluations and provide feedback, including but not limited to additional or expanded duties as assigned. Drive cross-functional accountability, including but not limited to additional or expanded duties as assigned. Financial & Budget Management Manage budgets and financial performance, including but not limited to additional or expanded duties as assigned. Control costs and analyze variances, including but not limited to additional or expanded duties as assigned. Support forecasting and planning, including but not limited to additional or expanded duties as assigned. Client Relationship Management Serve as primary client contact, including but not limited to additional or expanded duties as assigned. Conduct business reviews, including but not limited to additional or expanded duties as assigned. Resolve escalations and align expectations, including but not limited to additional or expanded duties as assigned. Safety, Compliance & Risk Management Ensure OSHA and regulatory compliance, including but not limited to additional or expanded duties as assigned. Conduct safety audits, including but not limited to additional or expanded duties as assigned. Manage risk and incident response, including but not limited to additional or expanded duties as assigned. Qualifications Bachelor’s Degree 4+ years of experience Able to speak clearly and listen attentively to staff, peers, supervisors, guests and client Computer skills with a working knowledge of Microsoft Word, Excel and Power Point Strong track record of client or customer satisfaction Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. #J-18808-Ljbffr