Client Care Coordinator - MOOV - Los Angeles

Client Care Coordinator

Join our team as a Client Care Coordinator at MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will be responsible for delivering an elevated, concierge-level client experience while actively driving revenue through education, consultative selling, retail sales, and membership/package conversion. If you're passionate about wellness and want to make a meaningful impact on people's lives, we'd love for you to join our team.

The Opportunity

• Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient.
• Answer patient and client inquiries in a timely and polite manner; either respond to inquiry or direct the caller to appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software).
• Help members understand the benefits of each service.
• Provide a smooth startup for members on any equipment/service they are scheduled for that day (i.e., Cryotherapy, Boost Pod, Compression, etc.).
• Maintain operations by following policies and procedures, reporting needed changes.
• Accurately document appointments, notes, and sales in Zenoti.
• Process payments, retail, memberships, and package sales correctly.
• Maintain confidentiality and HIPAA compliance at all times.
• Assist with daily reports, sales tracking, and front desk metrics.
• Know the retail range to assist with questions about the relevance and use of products.
• Protect patients' and clients' rights by maintaining confidentiality of personal and financial information.
• Serve as an expert concierge, preempting clients' needs where practical and providing education on products and services.
• Verify consent forms, intake forms, and ensure a seamless handoff to clinical staff.
• Coordinate treatment flow to minimize wait times and maximize efficiency.
• Assist in daily center operations including opening and closing the center and maintaining a facility that is cared for and enticing.
• Educate clients on MOOV LA services, wellness programs, and treatment benefits.
• Convert consultations into booked services and packages.
• Confidently recommend add-ons, upgrades, and complementary treatments.
• Promote memberships, prepaid packages, and long-term wellness plans.
• Follow up with leads, missed opportunities, and post-treatment check-ins.
• Track personal sales performance and actively work toward monthly revenue goals.
• Send appropriate test kits, equipment, documents etc., to clients within one (1) business day as directed by Provider.
• Support clients in understanding treatment plans and recommended protocols.
• Reinforce provider recommendations to increase treatment adherence.
• Schedule follow-up visits and ongoing care plans.
• Build long-term relationships with clients through consistent communication.
• Act as a liaison between providers, nurses, and clients to ensure continuity of care.
• Meet or exceed monthly sales and membership/package conversion goals.
• Help organize and participate in promotional events or community outreach activities.
• Celebrate, create, and collect customer testimonials, before/after transformations, and stories to highlight MOOV methodologies and facilitate business growth.

Required Experience and Competencies

• High School Diploma or GED equivalent required.
• Minimum two (2) years of experience in a medspa, medical office, luxury retail, or high-touch sales environment required.
• Proven sales experience with the ability to confidently close packages and memberships required.
• Previous customer facing experience required.
• Technological literacy to use various digital and virtual care platforms required.
• Interest in health, wellness, and fitness required.
• Ability to work flexible hours, including evenings and weekends as needed required.
• Lifestyle Medicine, Functional Medicine, and Integrative Medicine Certification preferred.
• Procedure Medical Aesthetics Training preferred.
• Experience in MedSpa, Health & Wellness preferred.
• Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
• Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Attention to detail and ability to maintain accurate records and documentation.
• Numerical aptitude.
• Ability to provide consistent results and meet business goals.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Flexibility and adaptability to work in a dynamic and fast-paced environment.
• Operates with integrity, honesty, and transparency.
• Strong knowledge of current skin care products, trends, practices, and standards.
• Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.
• Commitment to personal and professional growth, staying updated on industry advancements and best practices.
• Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.

The Practice

At MOOV, we believe that aging doesn't have to mean slowing down. Our focus is helping individuals outpace aging by embracing a proactive approach to their health. Through a personal, pioneering, and physician-led approach, we offer solutions that promote physical, mental and emotional well-being, unlocking each member's full potential.

The Community

• Los Angeles, California, is an iconic city that offers an unmatched blend of culture, entertainment, and opportunity, making it an incredible place to live and work.
• Known as the entertainment capital of the world, it's home to famous landmarks like the Hollywood Sign, the Getty Center, and the Griffith Observatory.
• The city offers endless things to do, from exploring world-class museums and dining in vibrant neighborhoods to enjoying outdoor activities like hiking in the Santa Monica Mountains or relaxing on its stunning beaches.
• Los Angeles has a Mediterranean climate, with warm, sunny summers and mild winters, ideal for year-round outdoor living.
• Its diverse population, thriving arts scene, and robust job market across various fields create a dynamic environment.
• With its blend of urban excitement and natural beauty, Los Angeles is truly a unique and inspiring place to call home.

Benefits & Beyond*

MOOV cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most support your needs of today and your plans for the future.

• Superior health plan options.
• Medical, dental, vision, HSA/FSA, life coverage, and more.
• 401(k) retirement savings plans.
• Generous paid time off.
• Voluntary benefits and family planning support.
• Professional and career development programs.
• Employee Assistance Program (EAP).
• Wellness program.
• Commuter benefits.
• Student loan refinancing discounts.

Salary range for this role is $17.84 - $21.86 per hour. Please speak with a recruiter for more information.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

MOOV does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. MOOV is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.