Business Analyst

Business Analyst Department: Legal Operations Employment Type: Full Time Location: Jacksonville, Florida Description Are you someone who doesn't just read dashboards? You build them, question them, and trace anomalies back to the source? Jimerson Birr is looking for a Business Analyst who brings both analytical rigor and technical depth to operational problems. This role is for someone who writes their own SQL, owns their data quality end‑to‑end, and can turn messy operational data into decisions leadership can act on. What You’ll Do Write and maintain SQL queries to pull, validate, and reconcile operational data from source systems — not just consume reports someone else built. Build and automate reporting workflows using tools like Power Query, Python, or similar — reduce manual effort, increase reliability. Identify when a number looks wrong and own the investigation: trace it through the data pipeline, find the break, and fix or elevate with evidence. Evaluate opportunities to automate recurring manual processes and implement solutions independently or in partnership with IT. Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups. Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision‑ready. Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement. Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done. Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots. Conduct root‑cause analysis on recurring issues and document findings with clear, evidence‑based recommendations. Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards. Collaborate with operations and leadership to translate goals into measurable outcomes and track progress. Who You Are Analytical and detail‑oriented — you trust data over assumptions and enjoy finding the story behind the numbers. Clear communicator who can translate complex data into concise, understandable summaries for non‑technical stakeholders. Organized and thorough — you follow through, keep documentation current, and don’t let details fall through the cracks. Self‑directed, comfortable working independently once direction is set, and doesn’t need hand‑holding to stay on track. Comfortable with ambiguity, able to ask the right clarifying questions and work through problems methodically. Key Responsibilities 2–4 years of experience in a business analyst, operations analyst, or similar role. Proficiency with data tools and reporting (Excel, dashboards, or similar); familiarity with CRM or practice management software a plus. Proven ability to document processes clearly and maintain accurate records. Experience in a professional services or legal environment preferred. Strong organizational and problem‑solving skills with excellent attention to detail. Skills, Knowledge and Expertise Dashboard Management: Maintains accurate, up‑to‑date dashboards trusted by leadership. Operational Analysis: Identifies issues and risks early before they escalate. Process Documentation: Creates documentation that remains effective through personnel changes. Executive Reporting: Delivers clear, timely data and context to support leadership decisions. Reporting Accuracy: Produces consistent, reliable reports that require minimal correction. Benefits We offer competitive compensation, professional development opportunities, and a supportive work environment dedicated to fostering your success. Jimerson Birr is an equal‑opportunity employer. All qualified applicants receive consideration for employment, and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic. #J-18808-Ljbffr