Event Day Ticket Seller

The Event Day Ticket Seller is responsible for providing exceptional customer service and maximizing individual ticket sales on event day.

ESSENTIAL FUNCTIONS:

TheEvent Day Ticket Seller position will have daily responsibilities including, without limitation, the following:

• Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows
• Demonstrate a high degree of proficiency of the ticketing and point of sale software
• Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets
• Enter and/or update customer account information
• Ability to make decisions during high-pressure situations.
• Maintain organization of tasks and event documents.
• Ability to work well with people; must have exceptional interpersonal skills.
• Attention to detail and organized with cash handling and basic accounting principles.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 75% schedule availability on event days.

NONESSENTIAL FUNCTIONS:

• Will provide exceptional customer service at the Ford Field ticket sales windows
• Will be highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers
• Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.

WHAT’S REQUIRED:

• High school diploma or GED preferred.
• Must be customer-service oriented and have a fan-friendly attitude.
• Ability to figure simple mathematical problems.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
• Experience in customer service and guest relations.
• Working knowledge of Microsoft Office products.
• A high degree of technological competence
• Oral and written communication skills.
• Ability to speak in a professional manner via telephone/in person with guests, fans and staff
• Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours.

U.S. Standard Demographic Questions

We encourage you to voluntarily self-identify your gender, and race/ethnicity, and any disability and veteran status.

The Detroit Lions, Inc. are committed to developing a diverse workforce that reflects and serves the diverse community and stakeholders we love. We are also subject to certain governmental record-keeping and reporting requirements to ensure compliance with various law. We invite applicants to voluntarily self-identify so that we can meet these objectives. This information will be confidential and will not be visible to anyone involved in hiring decisions. The information will only be used in accordance with the provisions of applicable regulations. Applicants are considered without regard to any legally protected characteristic. Your decision to complete the form and your refusal or any information you provide will not be held against you or subject you to adverse treatment.

As set forth in Detroit Lions’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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