Customer Service Coordinator

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:

Appliance Marshall Repair is looking for a friendly and organized Customer Service Coordinator to be the welcoming voice and backbone of our growing team in Cary, IL. In this role, you'll connect customers with the repair solutions they need while keeping our technicians and operations running smoothly. If you love helping people and thrive in a fast-paced environment, this is the opportunity for you!

Responsibilities:

• Answer inbound customer calls, emails, and inquiries regarding appliance repair services
• Schedule and coordinate service appointments between customers and field technicians
• Maintain accurate customer records and service histories in the scheduling system
• Follow up with customers on appointment confirmations, status updates, and completed repairs
• Process work orders, invoices, and basic billing transactions
• Handle customer concerns and complaints with professionalism and a solutions-first mindset
• Support dispatch operations by communicating technician availability and routing updates

Requirements:

• 1+ years of experience in customer service, dispatch, or administrative coordination
• Strong verbal and written communication skills
• Proficiency with scheduling software, CRM tools, or similar platforms
• Strong computer skills: Word, Email, Google Suite, Spreadsheets, Microsoft Suite
• Familiarity with QuickBooks
• Ability to multitask and prioritize in a high-volume, fast-paced environment
• Friendly, patient, and professional demeanor with a customer-first attitude
• Experience in home services, appliance repair, or trades industry is a plus

About Us:

Appliance Marshall Repair has been a trusted name in appliance repair services for the Cary, IL community, delivering reliable and efficient solutions for households that depend on us. Our customers keep coming back because of our honest pricing, skilled technicians, and commitment to getting the job done right the first time. Our team enjoys a supportive work culture where every role matters and great work is recognized.

Compensation: $21.00 - $26.00 per hour


As an appliance repair technician, you'll work with anything from dishwashers to microwaves to dryers. In other words, you'll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.

You'll deal with more than just appliances, though, as a repair technician, you'll have to deal with people, too.

Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?

If so, look through our open positions using the filters above!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.