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Senior Collections Specialist & SME, Customer Escalations

Happy Money

Happy Money is seeking a Senior Collections Specialist in the United States to enhance the effectiveness of the Collections team. The role includes contacting customers, negotiating payment plans, and handling escalated issues. Ideal candidates have 2+ years of experience in collections, a deep understanding of collection processes, and strong communication skills. Benefits include generous health plans, a performance bonus, a 401k plan with matching contributions, and a fully distributed work environment. #J-18808-Ljbffr

Vacancy posted 1 day ago
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