Senior Collections Specialist & SME, Customer Escalations
Happy Money
Happy Money is seeking a Senior Collections Specialist in the United States to enhance the effectiveness of the Collections team. The role includes contacting customers, negotiating payment plans, and handling escalated issues. Ideal candidates have 2+ years of experience in collections, a deep understanding of collection processes, and strong communication skills. Benefits include generous health plans, a performance bonus, a 401k plan with matching contributions, and a fully distributed work environment. #J-18808-Ljbffr
$50k - $60k
...Privacy Policy here. ABOUT THE ROLE The Senior Collections Specialist is an experienced, floor-level... ...and a skilled handler of complex and escalated customer situations. Our ideal candidate brings... ...workflows to serve as a reliable SME for the team. ABOUT YOU 2+ years of...CustomerSeniorHourly payFull timeTemporary workImmediate startRemote workMonday to FridayShift work$160k - $210k
...UltraViolet Cyber is seeking a Zscaler SME to support federal customers through the efficient deployment of the Zscaler product suite. This role requires a minimum of 10 years of experience in network and security operations and a strong understanding of cloud environments...CustomerSenior- Anthropic is seeking an Accounts Receivable Specialist to join the Invoice to Cash team in New York. This role involves managing customer accounts, driving the collections lifecycle from outreach to dispute resolution, and meeting collection targets. The ideal candidate...CustomerSenior
- ...Manufacturing. Their cloud based solutions span Customer Engagement, POS and Omnichannel Store... ...force over the coming years. Role As a Senior Pre Sales Solutions Consultant you will... .... You will be the Subject Matter Expert (SME) during the sales cycle and bring strong...CustomerSeniorRemote work
- A growing IT solutions company is seeking a Network Escalation Engineer to join their Advanced Technical Services team. This role involves resolving complex network issues, providing high-level customer service, and mentoring junior engineers. The ideal candidate has 5...CustomerSenior
- TeamViewer seeks a Sr. Escalation Manager responsible for managing escalations and ensuring customer satisfaction for Enterprise clients. With over 10 years in problem management within software development, you will drive collaboration across teams and ensure adherence...CustomerSeniorRemote jobFlexible hours
- ...Senior Business Analyst/ Insurance Domain SME Location: New York, USA - Onsite Type: Long-Term Contract Experience: 8 to 14 Years (Level... ...establish compensation structures that incentivize sales and customer satisfaction. • Consulting Engagements: Partner...CustomerSeniorLong term contract
- ...A pioneering robotics company is seeking a Senior Aerospace Domain Expert to lead technical initiatives in aircraft inspection and maintenance... ...based on deep aerospace expertise and engaging with senior customers. Key responsibilities include translating maintenance practices...CustomerSeniorWork at officeRemote work
- Senior Financial Institution SME - Institutional Banking & Digital Assets Position Type: Advisory/GTM Specialist/Business Development Position Overview We are... ...Product Roadmap Influence: Collect and synthesize... ...efficient, connect with their customers, and investigate...CustomerSenior
- ...A leading technology firm is seeking a Subject Matter Expert to lead the implementation and upgrade of Customer Service technology. The ideal candidate will have extensive experience in change management and training management, particularly within utility settings. Responsibilities...CustomerSeniorRemote work
- Yosi, Inc is seeking a Senior Business Analyst in New York, NY. This hybrid role involves working independently at the intersection of customers and product teams, with a focus on translating business needs for engineering teams in India. The ideal candidate has over 6...CustomerSenior
$27.45 - $37.98 per hour
...Team At Upstart, we’re revolutionizing the collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent, you’ll be at the... ...results‑oriented environment. Skilled in de‑escalating challenging conversations, building trust,...SeniorHourly payFull timeTemporary workSummer workRemote work$140k - $187k
About Retool Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling... ...support and customer satisfaction, we have introduced the Escalation Engineer role. This role will be the go‑to expert for our most...CustomerSenior- ...issues, and mentoring associates. The successful candidate will have 3-5 years of experience, advanced communication skills, and a customer-oriented approach to handling client needs effectively. This position requires a flexible schedule and in-office attendance during...CustomerSeniorWork at officeFlexible hours
- A growing tech company in New York is seeking a Senior Customer Experience Specialist. You will leverage your technical expertise to resolve complex customer issues and collaborate closely with engineers and product teams. Ideal candidates will have at least 3 years in...CustomerSenior
$22.16 - $29.56 per hour
...Collections Specialist Performs a variety of collection activities including collection calls,... ...records of all communication. Provides customer service regarding collections issues and... ...and resolve billing disputes Escalate high-risk or delinquent accounts as needed...CustomerHourly payWork at office$22.39 - $28.29 per hour
...posted here as they become available. Self-Pay Collections Specialist I #Full Time #Remote The 61st Street Service Corporation... ...and document terms in billing system. Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management. Obtains...CustomerHourly payFull timeWork at officeLocal areaRemote work$18 - $20 per hour
...Collections Specialist Healthmark Group Remote, Other / Non-US, United States About this position... ...accounts receivable, following up with customers/clients on overdue accounts, and... ...facilitate payments Recommend accounts for escalation or legal action when necessary...CustomerFull timeWork at officeRemote work- ...We are seeking a detail-oriented Collections Specialist/Analyst to join our team. In this role,... ...serve as the main point of contact for customers with past-due balances. This is a 6-month... ...needed. Prepare accounts for legal escalation or lien action, including tracking...CustomerFull timeContract workTemporary workFor contractorsCasual workRemote workFlexible hours
$70k - $80k
...Construction Accounts Receivable & Collections Specialist NYC (Hybrid) Constrafor is a SaaS... ...loss while providing a best in class customer. The Construction AR & Collections Specialist... ...experience. ~ An aptitude in de-escalating difficult situations and problem...CustomerContract workFor contractorsFor subcontractorWork at officeLocal area- ...Senior Python Engineer Working at Citi is far more than just... ...solutions, and install and assist customer exposure systems Ensure... ...judgement and autonomy. Acts as SME to senior stakeholders and /... ...and business practices, and escalating, managing and reporting...CustomerSenior
$58.5k - $73k
...Senior Customer Support Associate US - Remote, EST (NYC preferred) This is Customer Care... ...Participate in the subject matter expert (SME) program to ensure a high level of knowledge... ...Support our team Assist with escalated conversations to ensure we are providing...CustomerSeniorWork at officeRemote work- ...specializing in support to federal customers. As industry leaders in Real... ...environments. Position: Senior Solution Architect & Product... ...Leadership Act as a technical SME and advisor to active delivery... ...VA sites. Serve as a trusted escalation point for complex technical...CustomerSeniorFull timeRemote work
- ...if applicable. Prepares all necessary reports such as IDRS and 5701s as they pertain to Employee Plans. Explains adjustments to customers and/or their representatives and attempts to secure concurrence of the recommended changes. Standard position descriptions (SPD...CustomerSenior
$115k - $130k
...make an impact: As a Senior Portfolio Lead, you will... ...for assigned customers and ensuring consistency... ...Subject Matter Expert (SME) on Data Management topics... ...s processes Act as an escalation path for internal teams... ...clinical data flow and data collection designs, identify...CustomerSenior- ...Core Java Senior Developer The Account Master Central (AMC) team... ..., and install and assist customer exposure systems Ensure essential... ...and autonomy. Acts as SME to senior stakeholders and /... ...and business practices, and escalating, managing and reporting control...CustomerSenior
- Collection Specialist page is loaded## Collection Specialistremote type: Onsitelocations: Gainesville... ...:** Process all special billing customers’ invoices. Ensuring timely and accurate... ...supporting the companies’ objectives. Manage escalated debtor issues and report problem...CustomerFor contractorsWork at officeShift work
- ...Role Delmock Technologies, Inc. is seeking a Subject Matter Expert to serve as the CSD lead during the implementation and upgrade of Customer Service technology, including Customer‑to‑Meter (C2M), Customer Care and Billing (CC&B), and the Utility Billing software (CSIS/CC...CustomerSeniorFor contractorsLocal areaRemote work
- ...The Senior Field Application Specialist - Cell Therapy & Regulatory Markets serves as a... ...role designed to empower customers as they navigate the critical... ...Subject Matter Expert (SME) for customers in regulated... ...culture; act as a technical escalation point and provide "people...CustomerSeniorShift work
$80k - $90k
...web3 and 100+ million end users. Our customers include top web3 brands like Polymarket... ...We are seeking a dedicated Billing and Collections Specialist to join our finance team and drive... ...plans and settlements when necessary Escalate delinquent accounts according to established...CustomerWork at officeHome officeFlexible hours
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