Regional Director of Student Support Services

• Provide leadership and management for all programming under student services, including co-curricular activities, support services and referrals, disability services, and student regulations processes and procedures
• Provide the leadership and creativity needed for the SSS and ERAC teams to create guides, videos, and workshops for students and faculty to access for informational and technological purposes
• Coordinate the use of available technology, manage the Student Services Ticket System and ERAC, and interpret Student Services protocols and college policies, providing monthly reporting on access to SSS and ERAC that demonstrates effectiveness against established college goals
• Oversee the staffing and management of Student Services, ERAC, and work study staff in accordance with college policies and procedures
• Build departmental relationships internally and externally to ensure SSS and ERAC staff can advocate for students, working with internal and external providers to facilitate or accommodate student needs
• Collaborate with the Dean of Academic Affairs, Academic Leadership, the Regional Office of Academic Affairs, the Online Management Team, Marketing, and Admissions to connect students to the services, resources, and programs provided by the Student Support Services Office
• Support the team in meeting or exceeding monthly and annual retention goals (70% or more) for the college and its programs, including driving improvement in student academic progress by reducing the percentage of students who do not return, lowering failure rates, and increasing persistence and student satisfaction through support services, while contributing to student population goals
• Develop a system to maintain accurate and up-to-date records (oral and written) and provide an assessment of data tracking student appointments, internal and external referrals, and tickets processed, aligned with the college's performance indicators
• In collaboration with the VP of Academics, lead the planning of the annual graduation ceremony and other college-wide activities

• Master's degree in education administration, higher education, public administration, counseling, or a related field
• Minimum of five years of experience in student services within an academic setting and three years of management experience, preferably in a proprietary postsecondary school setting
• Ability to work a varied schedule with flexible hours, including evenings and coordinated weekend hours, and to act effectively in emergency and crisis situations
• Familiarity with current trends in higher education and technology, with the ability to enhance the use of technology and other resources to meet student needs

Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.