American Girl Orlando -Personal Shopping Assistant- Part Time Holiday Seasonal

American Girl Orlando - Personal Shopping Assistant - Part Time Holiday Seasonal

Creativity is our superpower. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. The Seasonal Personal Shopping Assistant position is part of the American Girl Orlando retail store team.

Job Description

The American Girl Orlando retail store is looking for a dynamic individual as a Seasonal Personal Shopping Assistant to provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.

What your impact will be:

• Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.
• Assist with the selling and booking of in-store special events and Bistro parties.
• Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready.
• Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed.
• Initiates and responds to client communications, schedules appointments, and follows up with client as needed.
• Utilizes Microsoft applications, including Outlook, to complete administrative duties.
• Keep up-to-date on product knowledge and services.
• Balances work tasks while supporting the Personal Shoppers individually.
• Follows all company standards, guidelines, policies and procedures consistently.

Qualifications

• 1 to 2 years of retail sales and service experience required demonstrating success in personalized selling, relationship building, and delivering high touch customer experiences. Experience in personal shopping, specialty, or luxury retail preferred.
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook).
• Demonstrated ability working with a broad and diverse work force and customer base, including working with children.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Team player; flexible to meet changing business demands.
• Weekend availability a must as well as flexible schedule including nights and holidays

Additional Information

Don't meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. Mattel is recognized for the second year in a row as a Great Place to Work and as one of Fast Company's Best Workplaces for Innovators in 2022. Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.