Content Strategist III

• Author, audit, and maintain accurate, clear, and actionable help and enablement content for supply partners across self-service platforms
• Ensure content meets accessibility, inclusion, readability, and translation standards
• Own the content strategy for the partner help space, developing frameworks, taxonomies, and structured approaches
• Design scalable, findable, reusable content solutions that improve content systems, overcome technical constraints, and reduce content debt
• Use data analysis, content audits, gap analyses, partner feedback, and benchmarking to identify opportunities and prioritize improvements
• Partner with product and research teams to initiate and measure content tests
• Collaborate with Product, Marketing, Operations, and partner-facing teams to translate product changes, policy updates, and partner pain points into content solutions
• Orchestrate consistent voice, tone, and structure across partner-facing content
• Apply user-centered practices and contribute to content standards and style guidance
• Communicate rationale to stakeholders through facilitation and storytelling
• Shape how help content reduces partner friction and improves partner success at scale

Requirements Bachelor's degree in Communications, English, Journalism, Information Systems, or a related field; or equivalent related professional experience 5+ years of relevant professional experience in content strategy, UX writing, technical writing, or knowledge management Experience authoring and maintaining content for digital self-service environments such as help centers, knowledge bases, or product support platforms Proficiency using data, content audits, and analytics to inform content decisions, identify gaps, and evaluate content performance Proficiency communicating content strategy rationale to cross-functional stakeholders Experience developing or contributing to content frameworks, taxonomies, or information architecture for help or knowledge management environments Familiarity with content management systems and structured content models Experience with platforms such as Salesforce Knowledge, AEM, Zendesk, SharePoint, or similar tools Experience working with supply-side or partner-facing products Ability to identify and pursue content automation, AI-ready content structures, or search optimization improvements Experience collaborating with Product, Marketing, and Operations teams in a fast-moving, cross-functional environment Core Competencies Demonstrates expertise in content strategy, UX writing, and technical writing, with a strong focus on developing scalable content solutions and frameworks for digital self-service environments. Proficient in using data analysis and collaboration with cross-functional teams to enhance partner-facing content and improve partner success. Highest-signal resume keywords Content Strategy Development UX Writing Data Analysis for Content Decisions Content Management Systems Proficiency Collaboration with Cross-Functional Teams Hard Skills Content Audits Technical Writing Knowledge Management Content Frameworks Information Architecture Content Automation Search Optimization Accessibility Standards Translation Standards User-Centered Practices Soft Skills Storytelling Facilitation Communication Industry Keywords Self-Service Platforms Help Centers Knowledge Bases Partner-Facing Products Content Systems Tools & Technologies Salesforce Knowledge AEM Zendesk SharePoint #J-18808-Ljbffr Jobtailor