Bakery Counter Clerk

Bakery Counter Clerk

KTA Puainako Store 3 - Hilo, HI 96720

Salary Range $16.00 - $18.00 Hourly Position Type Part Time Job Shift Day

About KTA Super Stores

We owe our century of existence entirely to the people of Hawai'i Island. From our modest beginnings in a 500-square-foot store in 1916, KTA Super Stores and our associates remain deeply rooted in a single, quiet philosophy: to humbly serve the community that sustains us.

Core Responsibilities

The primary responsibility of a Bakery Counter Clerk is to ensure customer satisfaction by promptly and accurately filling customer orders from the bakery showcases and prep room, while delivering courteous, pleasant, and patient service.

• Order Preparation & Merchandising: Prepare, pan, and display bakery products in showcases quickly and efficiently. Pack, label, and merchandise bakery products on display shelves, and continuously refill/maintain product quantity and quality.

• Department Support & Special Services: Write custom messages on cakes (e.g., "Happy Birthday", "Congratulations") upon customer request. Brew coffee, fold boxes, reduce products reaching "sell-by" dates, stock/refill supplies, and fill orders for other locations.

• Housekeeping & Sales Support: Engage in suggestive selling and make PA announcements. Answer phone calls, assist with customer needs, sweep/pick up debris in the bakery area, and clean work areas and showcases.

• Customer & Team Engagement: Promptly and efficiently greet, thank, offer assistance to, and meet the needs of all customers with local warmth and "World Class Service".

Working Conditions & Physical Demands

• Environment: Continuously perform all duties indoors in an air-conditioned building that may be dusty, noisy, and busy with high customer/co-worker volume. Frequently work in a prep room to prepare, pack, and label items. Occasionally work in cold walk-in chillers/freezers or wet conditions when prep room floors are being cleaned.

• Physical Effort: Continuously stand, walk, handle items, use fingers, and maintain corrected vision. Adapt to working at a faster pace when production is behind schedule. Frequently bend, squat, stoop, kneel, and reach to retrieve items from showcases, shelves, and baking racks. Occasionally push/pull up to 100 lbs, lift/carry up to 35 lbs, and climb/balance to retrieve supplies.

• Safety Equipment & Dress Code: Continuously wear a hair restraint, covered slip-resistant shoes, gloves, an apron, and a back support belt to comply with Department of Health regulations and company safety standards.

• Equipment Use: Frequently use bread slicers, coffee makers, stretch wrappers, bakery racks, pastry fillers, knives, tongs, spatulas, label machines, tape dispensers, case cutters, price guns, and telephones. Occasionally use microwaves, pastry bags, brooms, dustpans, and cleaning solutions.

Benefits & Work Culture

• Flexible work scheduling.

• Comprehensive on-the-job training.

• Health, dental, vision, paid time off, and retirement options for eligible associates.

Equal Employment Opportunity

KTA Super Stores is an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, color, ancestry, age, disability, marital status, arrest/court record, or any other protected class under Hawaii law. Pay differentials are strictly based on seniority, merit, production, or bona fide occupational qualifications (BFOQs).

Qualifications

What You Bring

• Age Requirements: Must be at least 16 years of age to work in a walk-in freezer or chill box, and use a case cutter and knife. Must be at least 18 years of age to clean, maintain, or operate a stove, oven, bread slicer, or power-driven equipment.

• Skills & Knowledge: Basic math skills to calculate product quantities and prices for accurate customer quotes. Ability to multitask, communicate effectively both orally and in writing, and work under minimal or no supervision.

• Work Habits: Friendly, cheerful, patient demeanor with a strong service orientation. Detail-oriented, honest, trustworthy, punctual, and committed to maintaining a clean and safe environment.

• Availability: Generally available to work 7 days a week including holidays, typically between 3:00 am and 11:00 pm.

• Note: In accordance with Hawaii Revised Statutes 378-2.4, KTA Super Stores does not ask for or rely on an applicant's salary history to determine starting pay.