Count Room Representative - Full Time, Days

Casino Count Room Technician

This position typically starts at $16 per hour and works a variable schedule, including weekends and holidays. Team members begin accruing PTO starting on day one, and full-time employees are eligible for benefits after 90 days.

This role puts you right in the heart of the casino's behind-the-scenes action, moving drop devices from the gaming floor and teaming up with coworkers to tackle daily counts for everything from tables to jackpots. You'll get hands-on with sorting and recording cash totals, investigating quirky discrepancies, and keeping the count room running smoothly and efficiently. It's a job where you stay active, solve real problems, support your team, and help keep the entire casino operation hummingnever a dull moment.

How You Will Create the Extraordinary

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready-to-learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Transfers drop devices from casino floor to the count rooms.
• Performs and monitors team members in the daily count of drops such as Table, BV, Blind, NRT, and Bad-Beat drops.
• Sorts, counts, straps, and records the results of daily counts in accordance to departmental and regulatory policies.
• Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.
• Prepares reports recording any discrepancies from the computer totals to the actual physical totals. Investigates any variances and notifies count room management as to the outcome.
• Notifies count room management of malfunctioning equipment. Also, documents and communicates any equipment issues to assist the vendor in providing technical support.
• Responsible for the general upkeep of the count room (promotes waste management and recycling whenever possible).
• Maintains an ethical work habit in adhering to regulatory, departmental, and company policies as well as ensures others follow those standards.
• Provides feedback to the management team as to the day-to-day performance of fellow co-workers.
• Performs duties as assigned by the Count Room management team

What You Will Need

• Must be at least 18 yrs. of age.
• Must be able to obtain a Missouri Gaming License and pass a background check.
• Ability to read, write, and understand English.
• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
• Must have excellent customer service/communication skills.
• Report to work in a neat and clean uniform, with slip resistant shoes. Well-groomed hair and personal hygiene are essential.
• Ability to work in a loud, fast-paced environment while handling multiple tasks under time constraints.
• Must have a team mentality with the ability to motivate and influence others to adopt the same team philosophy.
• Must have manual dexterity to open small locks, grip as well as remove and replace slot boxes while maintaining a fast pace to meet time constraints.
• Mathematical ability in being able to add, subtract and utilize 10-key calculator to generate count cards.
• Must be able to bend, twist, turn, push and pull in order to complete drops and counts in a timely manner.
• Must be able to carry above and below the shoulders a minimum of 25 lbs up to 60 feet while performing the slot drop.
• Must be able to stand for prolonged periods of time, for up to ten hours per day.
• Can tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.
• Must be able to read, write, speak and understand English.
• Must be able to maintain a safe working environment while being able to maneuver equipment in high traffic areas.
• Be able to respond to visual and aural cues.
• Must be able to maintain a fast pace under stressful conditions.
• Must be able to work for prolonged periods of time in a secure area while under surveillance.
• Should possess problem solving ability in being able to communicate with multiple departments to create a more efficient work environment

Job Info

• Job Identification 88044
• Job Category Casino
• Job Schedule Full time
• Locations Harrah's North Kansas City (On-site)