Director, Claims Training and Development

Nautilus Insurance Group

As an elite Excess and Surplus Lines market, Nautilus Insurance Group offers commercial property and casualty insurance solutions to appointed wholesale surplus lines producers countrywide. We have specialized in providing these solutions for more than 35 years.

We have more flexible policy terms and premium rates on a non-admitted basis. Our focus is small to medium Property and Casualty risks on both an admitted and a non-admitted basis.

Our offerings are distributed through partnerships with appointed wholesale surplus lines producers. Our relationships are defined by mutual success, speed to market, customer-centric focus and an expanded appetite.

Coverage placed by Nautilus Insurance Group is provided by Nautilus Insurance Company and Great Divide Insurance Company, both W. R. Berkley Corporation members with A.M. Best (Superior) A+ XV ratings.

Benefit Highlights:

• Paid Parental Leave! At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave.
• Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices
• We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options.
• One of our core values is "Committed to Serve" and these aren't idle words. We provide every employee one paid day off per year to volunteer at a local charity. That's serving with a smile!
• We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry-Related Education and Exam programs.
• Can you hear us now? Employees are eligible for special cell phone service discounts with Verizon and AT&T. We've got a plum position for you! We participate in the Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts.
• Flexible work arrangements, including working from home 1 day a week.

Responsibilities

The Director will collaborate with Claims Leadership on strategies that support the organization's current and long-term talent development objectives, address capability gaps, and create consistent, repeatable learning solutions for Claims personnel including new hire onboarding.

The Director is responsible for building educational curriculum and content, delivering training in small and large group settings, and coordinating additional training presentations and resources as needed.

The Director also leads the Claims Training Program from recruitment through graduation of new trainees, including direct personnel management and oversight of their low severity claim handling, integral to their training.

Strategy & Leadership

• Develop and execute a comprehensive claims training and development strategy aligned to business objectives, claims outcomes, regulatory requirements, and organizational values
• Collaborate with Claims Leadership on learning priorities, workforce capability, performance trends, and succession readiness
• Manage additional training resources (internal and external) when needed to accomplish business training objectives
• Establish governance, standards, and best practices for claims learning programs across all lines of business

Training & Curriculum Development

• Oversee the development and implementation of consistent, end-to-end design, delivery, and evaluation of claims training programs for new trainees, new hire onboarding, and ongoing staff technical skill development
• Leverage adult learning principles, blended learning modalities, simulations, and scenario-based training
• Utilize appropriate technology applications to create repeatable and sustainable educational content

Performance Enablement & Measurement

• Partner with Claims Leadership to identify skill gaps and performance opportunities
• Establish learning metrics, KPIs, and effectiveness measures tied to claims outcomes
• Administer testing and evaluation processes and assist in the monitoring of Claims personnel skill development
• Use data and feedback to continuously refine and prioritize learning solutions

Change Management & Innovation

• Lead training support for major claims initiatives, system implementations, regulatory changes, and process transformations
• Champion modern learning approaches, including digital learning platforms, microlearning, and on-the-job performance support tools
• Ensure consistency and scalability of training while adapting to line-of-business needs

Personnel and Claim Management

• Manages the entire employment cycle for all Claims Trainee direct reports (including but not limited to recruiting, onboarding, training, engaging, managing compensation, mentoring, managing performance (reviews & corrective action), and terminations).
• Performs regular file reviews and audits to determine compliance with Best Practices.

Qualifications

• Bachelor's degree from a four-year college or university, preferably in Business, Insurance, Education, Organizational Development, or related field.
• 7+ years of progressive experience in insurance claims. Learning and development experience is a plus.
• 3+ years of leadership experience managing teams. Leadership of large-scale learning initiatives is a plus.
• Proven experience building enterprise training strategies tied to measurable business outcomes
• Ability to lead people and obtain results through others.
• Visionary thinker with ability to plan over multi-year time spans.
• Experience in organizational problem analysis and strategic problem resolution.
• Effective project management and team leadership skills.
• Ability to organize and manage multiple priorities.
• Proven track record of attracting, developing, and retaining talent.
• Ability to work and communicate effectively at all organizational levels.
• Strong interpersonal and presentation skills.
• Customer-oriented mindset.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to travel infrequently as needed and work outside normal schedule to fulfill responsibilities.

Additional Company Details

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.