Store Manager, The Colony Hotel

Our leaders at Michael Kors are stylish, fashion-forward, driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur – we encourage an innovative workplace to creatively drive your business by being a hands‑on leader! As a Collection Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.

WHAT YOU’LL DO:

Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld. Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team. Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation. Recruit, hire, retain and provide ongoing mentorship to the boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience. Create boutique and implement policies that ensure all team members contribute to the VM bar of excellence. In partnership with the Marketing and CRM team, utilize training in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year. With the retail excellence team, oversee the client journey to further strengthen the clienteling results as shown in increased client sales penetration. Partner appropriately with the boutique team and Corporate to ensure that the boutique meets brand standards and expectations.

YOU’LL NEED TO HAVE:

2+ years of relevant Luxury Store Manager experience as a proven leader

WE’D LOVE TO SEE:

An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic Well connected with the ability to engage; a true brand ambassador Customer service obsessed; ability to sell with a passion for styling and love for fashion Strong in performance management and team development Technologically savvy individual with an entrepreneurial spirit

MICHAEL KORS PERKS:

Cross-Brand Discount Clothing allotment Competitive paid time off Internal mobility across brands Exclusive Employee Sales 401k Match

PHYSICAL REQUIREMENTS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Ability to stand and walk for extended periods (up to 8 hours per shift). Ability to lift and carry up to 30 pounds. Ability to reach overhead, bend, kneel, and stoop. Ability to handle merchandise and operate point-of-sale equipment. Ability to visually assess merchandise and customer needs. Ability to communicate clearly with customers and team members in both written and verbal formats. Ability to work in busy environments, including but not limited to working under bright lights, with music, and during peak traffic hours. Michael Kors is committed to providing reasonable accommodation to qualified individuals with disabilities. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at View email address on click.appcast.io. #J-18808-Ljbffr Michael Kors