Customer Representative

Job Description

The Customer Representative performs routine customer contact and/or customer account-related functions, including cashiering, interpreting, analyzing and resolving customer inquiries, billing and/or credit issues by telephone, in person, through written communications, reporting, and/or notification from internal/external sources.

May be assigned to any functional area within the Customer Solutions job family. Typical job functions may vary dependent upon job assignment.

Minimum Qualifications

Previous experience in a customer service, administrative or professional environment preferred.

This position must possess strong interpersonal skills and the ability to communicate effectively with internal and external customers. Proficiencies in computer, basic math, and business communications, problem-solving, the ability to prioritize workload, multi-task, organizational skills, and the ability to adapt to changes in technology and processes is required. Must meet Company established keyboarding and skills standards for position. Successful completion of Company required training.

Typical Job Functions

(Responsibilities/duties performed)

• Perform customer contact (internal/external) and/or customer account-related responsibilities by telephone, in person and/or in writing, reporting, and/or notification from internal/external sources
• Assist customers with online resources
• Provide information, research accounts, respond to and/or resolve billing/rate inquiries and discrepancies, schedule orders to establish and disconnect service, make payment arrangements, perform credit, collection, and billing functions, handle illegal usage accounts, perform cashiering and accurately prepare bank deposits
• Analyze and resolve routine situations, customer concerns and/or customer account discrepancies while simultaneously exercising good judgment, applying experience and knowledge
• Handle emergency phone calls
• Multi-task in an environment with fluctuating workload, working independently or as a member of a team interfacing with customers, co-workers, supervisors and other department personnel
• Interpret, follow and apply all Tariffs, Company rules/policies, standard practices for multiple states and jurisdictions
• May provide training and share knowledge with department employees as required
• Moderate to heavy use of multiple computer systems/applications simultaneously and accurately
• Complete assigned duties accurately and efficiently while adhering to production and quality standards
• Consistently demonstrate a level of excellence in customer service skills including tact and diplomacy when interacting with customers, peers and management
• Maintain and safeguard confidential information as mandated by federal regulations
• Perform other duties as assigned
• Regular and predictable attendance is a condition of employment and is an essential function of the job

Salary Details

Phoenix: $23.08 - $31.24

At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.

About Us

Southwest Gas Corporation was founded in 1931 and is a subsidiary of Southwest Gas Holdings Inc. We provide natural gas service to Arizona, Nevada, and portions of California. Our communities, and the more than 2 million customers we serve, are the reasons why we've been heating things up for decades. So, whether you're enjoying a backyard barbeque with friends, getting cozy indoors during the winter, or preparing an epicurean delight in your new restaurant, Southwest Gas is here to support your comfort and your lifestyle.

Southwest Gas is an equal opportunity employer, disability/veteran.

Job Info

• Job Identification 4157
• Job Category Contact Center
• Locations 1600 E Northern Ave, Phoenix, AZ, 85020, US
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day

Southwest Gas Corporation