Accounts Receivable Manager

Accounts Receivable ManagerPosition Summary: The Accounts Receivable Manager is responsible for overseeing the full cycle of cash application activities for the agency. This role ensures the timely and accurate processing of all receivables in accordance with agency policies, carrier agreements, and state insurance regulations. The ideal candidate is a detail-oriented financial professional with experience in insurance billing and a proven ability to lead a team, resolve disputes, and maintain strong client and carrier relationships.Supervisory Responsibilities:Mentor and evaluate AR team members; set performance goals and conduct regular reviewsEstablish and enforce departmental procedures and best practices to drive efficiency and accuracyServe as the primary escalation point for complex billing disputes and client inquiriesResolve disputes and maintain strong client and carrier relationshipsEssential Tasks:Supervise daily cash posting, ACH processing, and lockbox deposits to ensure accurate and timely application of paymentsReconcile accounts receivable sub-ledger to the general ledgerPrepare and review aged receivables reports; escalate issues and present findings to senior managementEnsure all billing and collection activities comply with applicable state insurance regulations, Department Of Insurance requirements, and agency Errors and Omission standardsPrepare monthly, quarterly, and annual AR reports including aging analysis, DSO metrics, and write-off summariesAssist with internal and external audits by providing documentation and analysis as requiredMaintain accurate records in the agency management system (AMS) and document all collection activityPartner with producers, account managers, and the accounting team to resolve billing discrepancies and improve the client experienceLiaise with carrier billing departments to address complex payment and commission reconciliation issuesCore Competencies:Leadership: Display leadership skills and ability to motivate fellow employeesAbility to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely mannerAttention to Detail: A strong focus on completing tasks and projects accurately and thoroughlyCommunication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiencesTimely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectivelyTeam Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goalsClient Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfactionDependability: Acknowledgment of the importance of being present and punctualCreative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomeOrganizational Skills: Capability to prioritize tasks and manage multiple projects simultaneouslyAdaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environmentExperience and Education:Bachelor's degree in Accounting, Finance, Business Administration, or a related fieldMinimum 5 years of accounts receivable experience, with at least 2 years in a supervisory or management roleAdvanced Excel skills; ability to build and interpret pivot tables, VLOOKUP formulas, and financial summariesProven ability to lead a team, preferredExperience with electronic payment platforms and premium finance software (AFCO, IPFS, etc.), preferredFamiliarity with state-specific insurance billing regulations and compliance requirements, preferredPrior experience in insurance agency billing, premium accounting, or a related financial services environment, preferredStrong knowledge of agency bill and direct bill processes, premium financing, and carrier reconciliationSystems:Proficient with Microsoft Office SuiteApplied Epic experience preferred, but knowledge of similar Agency Management System (AMS) is acceptableExperience with Accounting software (Sage Intacct), preferredPhysical Requirements:Ability to lift 25 poundsRepeated use of sight to read documents and computer screensRepeated use of hearing and speech to communicate on telephone and in personRepetitive hand movements, such as keyboarding, writing, 10-keyWalking, bending, sitting, reaching and stretching in all directionsBenefits & Compensation:Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.Employee Wellness ProgramCompany paid holidays, plus PTONotice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.Applications will be accepted until the position is filledEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.