Lead

Dunkin’ Shift Lead – Supporting Team & Fast-Paced OperationsPosition: Shift LeadCompany: Sizzling Platter LLCLocation: El Paso , TXJob Type: Full-Time / Part-TimeAbout UsAt Dunkin’, we keep America running.We are committed to serving great coffee, fresh food, and fast, friendly service. Our team members are at the heart of creating a consistent and reliable experience for every guest, every day.At Dunkin’, every role plays an important part in delivering high-quality products and exceptional guest service in a fast-paced environment.Position SummaryThe Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an excellent guest experience. This role acts as the leader on duty and works closely with management to maintain service speed, product quality, and operational efficiency.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.As a Shift Lead, you will:Lead and support Crew Members during shifts to ensure efficient, high-quality operationsProvide coaching, direction, and real-time feedback to team membersDeliver excellent guest service and resolve guest concerns professionallyEnsure order accuracy, service speed, and product consistency meet company standardsPrepare coffee, espresso drinks, and food items as needed to support operationsMonitor and enforce food safety, sanitation, and cleanliness standardsAssist with opening and closing procedures, including cash handling and shift reportingDelegate tasks effectively to maintain productivity during peak business periodsSupport training and onboarding of new team membersMaintain a clean, organized, and efficient work environmentStep into Crew Member responsibilities as needed, including drive-thru operationsPreferred QualificationsPrevious restaurant or leadership experience preferredStrong communication, leadership, and problem-solving skillsAbility to work in a fast-paced environment and manage multiple prioritiesDependable, accountable, and team-orientedFlexible availability, including early mornings, nights, weekends, and holidaysCompensationPay Range: $11 per hour – $12 per hourActual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.This position is classified as non-exempt and is eligible for overtime in accordance with applicable federal, state, and local laws.BenefitsEligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:Medical, Dental, and Vision Insurance401(k) Retirement PlanPaid time off (where applicable under state/local law)Professional Development ProgramPhysical RequirementsThis position requires the ability to perform the following, with or without reasonable accommodation:Stand and walk for extended periodsLift and carry up to 50 poundsBend, reach, stoop, and kneel frequentlyPerform repetitive motions (including hand and wrist movements)Work in a fast-paced food and beverage environmentWork EnvironmentThis role operates in a restaurant environment with exposure to coffee equipment, kitchen equipment, drive-thru operations, noise, and fast-paced service conditions. Team members are expected to follow all safety procedures and use appropriate protective equipment.Equal Employment OpportunitySizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.Additional InformationThis job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.Employment is at-will where permitted by law. #J-18808-Ljbffr Hunter Super Techs - TurnPoint