Customer Experience & Account Manager

Job Description

Job Description

Join CareGard as Our Next
Customer Experience & Account Manager
Grapevine, TX — Onsite
Who We Are
CareGard Warranty Services, part of Automotive Financial Group (AFG), has been a leader in vehicle service contracts and protection products since 1994. For over 30 years, we’ve partnered with dealerships, finance companies, and OEMs to redefine service standards in the automotive industry.

We’re trusted, highly rated, and built on values of trust, reliability, excellence, and innovation. Our people have an ownership mentality and a passion for surpassing expectations. If you’re driven to grow, solve problems, and bring your best every day — you’ll fit right in.
About the Role
As a Customer Experience & Account Manager, you will play a key role in supporting CareGard’s agents and dealers. You’ll build strong relationships, lead onboarding, address partner needs, and help drive operational excellence across the business.
What You’ll Do

• Serve as the main point of contact for a portfolio of agents and dealers
• Lead onboarding and support partners throughout the customer lifecycle
• Resolve issues quickly and deliver an exceptional experience at every touchpoint
• Collaborate with sales, accounting, claims, and operations teams to support partner needs
• Assist with product launches, process improvements, and cross‑functional initiatives
• Review and distribute monthly commission statements and support data accuracy
• Contribute to reporting, business reviews, and performance insights
• Manage the Support inbox, onboarding documentation, and marketing material requests

What Makes You a Great Fit

• Experience in account management, customer success, or a client‑facing role
• Excellent communication and relationship‑building skills
• Highly organized, detail‑oriented, and proactive
• Comfortable partnering across departments in a fast-paced environment
• Bonus: Experience in automotive, warranty, insurance, or F&I

Why Join CareGard ?
At CareGard , excellence is in our DNA. We cultivate a culture where initiative, accountability, innovation, and integrity aren’t just values, they’re how we show up every day.
We’re growing, we’re evolving, and we’re looking for people who:

• Take ownership
• Dream big
• Solve problems with vision
• Want to become the best version of themselves

If that sounds like you, you’ll thrive here.
Ready to Make an Impact?
Join a trusted, established company that continues to innovate and redefine what great service looks like. Apply today and grow with us.

Benefits offered:

• Professional Development
• 401(k) Company match
• Health/Dental/Vision insurance
• Company provided Life Insurance & Short-Term Disability
• Nine Paid Holidays
• Weekends off
• Paid Time off 
• Employee Engagement & Birthday Celebrations

 

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