Assistant General Manager Aquatics

Assistant General Manager - Aquatics We're looking for an energetic, detail-oriented leader to join our team as an Assistant General Manager - Aquatics. This is a poolside leadership role at its core - you'll be responsible for the daily flow of our lessons, the development of our Swim Instructors and Deck Supervisors, and the safety and experience of every family that walks through our doors. If you're someone who thrives in a fast-moving environment, takes ownership seriously, and gets energy from developing others, this role is built for you. Duties and Responsibilities: Keep lessons running on time, on brand, and at the highest level of quality every single shift. Coach instructors on accurate, consistent skill evaluation so move-up decisions are based on readiness and every family sees their child moving forward. Use attendance and performance data to spot problems before they become patterns and make real-time adjustments when it matters. Review performance trends daily and communicate expectations to Instructors, Lifeguards, and Deck Supervisors early so everyone is aligned before the shift begins. Guide every new hire from their first day through completed training, so they feel supported and set up for success from the start. Conduct formal performance evaluations for Instructors and Deck Supervisors, issue corrective action when needed, and make recommendations on hiring and staffing decisions to the GM. Track and maintain all staff certifications lifeguard, CPR, and any other required credentials ensuring records are current, complete, and on file at all times. Plan and lead skill-based events and quarterly swim meets that showcase students' progression. Own the safety culture on your pool deck, not just the paperwork, but the mindset and behavior of every person on your team. Direct and oversee the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and train all current staff on the EAP. Manage coverage and make real-time staffing decisions when call-outs or gaps occur. Serve as the Manager on Duty during assigned shifts - responsible for the full operation of the school, stepping in across aquatics, front desk, and facilities wherever the team needs support and ensuring every area is running at the Goldfish standard. What We're Looking For: 12 years of experience in aquatics or youth programming. A natural coach who gives feedback early, often, and constructively. Comfortable with digital tools and picking up new systems quickly. A safety-first mindset with the ability to lead a team calmly under pressure. Required to obtain a Lifeguard Certification through Goldfish Swim School, if not already. Must be available for evening and weekend shifts. What Success Looks Like: Families feel welcomed and cared for from their very first interaction. The Deck Staff is supported, coached, and set up to succeed each shift. Level progression for students. The school feels clean, organized, and lessons run smoothly every day. Our Culture: At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. The Assistant General Manager - Aquatics is a key part of making that happen, from the first lesson, to the first level up, and beyond. Compensation: $20.00 - $25.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimmingit's a special passion for changing even saving lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.