Dispatcher/Router Combo

Job TitleJob TitleJob DescriptionI. Job Summary Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.II. Essential Duties and ResponsibilitiesDispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.Works with sites and the service department to optimize routes based on needs of the customer.Determines the daily level of driver staffing to provide best mix of responsiveness and productivityAssigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.Troubleshoots and resolves potential delivery and pick-up problems before they result in service issuesEnsures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the fieldIII. Qualifications A. Required QualificationsHigh School Diploma or G.E.D.6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively andMulti-tasking in a fast-paced work environment with excellent organizational skills.About UsWM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post?consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas?to?electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks – the largest heavy?duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA?approved alternative.Job InfoJob Identification 2352827Job Category Operations SupportPosting Date 09/03/2026, 06:22 PMJob Schedule Full timeLocations 720 4TH AVE STE 400, KIRKLAND, WA, 98033, US (Remote)