Logistics & Returns Coordinator

LX Pantos delivers value added logistics solutions on a global scale with a customized approach to meet the client's needs and demands. If you are looking for an exciting new career or an opportunity to advance your career within the company, we have a great, challenging, and dynamic work environment for you.

We are currently searching for a highly motivated Logistics & Returns Coordinator for our growing team

Responsibilities:

LPA Review & Support

• Review LPA-generated loads each morning and confirm load planning.

• Review shortage RAs and prepare them for LPA planning.

• Manually create load plans for eligible MDOs not planned through LPA.

• Communicate with the CNS team to resolve planning and operational issues as needed.

C3 Support

• Adjust warehouse receiving schedules when necessary.

• Manage warehouse shift templates within C3.

• Train warehouse personnel on C3 processes for Home Depot Returns.

• Create manual reservations in C3 when requested by XPOL, primarily when completed loads need to be rescheduled.

POD Follow-Up

• Review and validate CLEAN PODs processed through automated scripts.

• Review OSD PODs manually and determine received/not received status.

• Follow up with MDOs regarding POD discrepancies when necessary.

• Submit claims as required.

Email & Operational Support

• Handle daily email requests, including scheduling and rescheduling activities.

• Follow up with MDOs, Operations Managers (OMs), and other stakeholders regarding open issues and operational requests.

• LGE Defective Returns Operations

DR (Defective Returns)

• Resolve email cases related to LGE US Defective Return RAs (919XXXXXX), primarily pickup requests.

• Generate shipping labels and Bills of Lading (BOLs) for customers.

• Schedule and coordinate customer pickups.

• Ensure RAs are processed through completion and closed in a timely manner.

• Support the RA team with tracking information, Proof of Delivery (POD), and shipment follow-up as needed.

Requirements:

• Bachelor's Degree or equivalent preferred
• Strong proficiency in Excel (VLOOKUP, PIVOT TABLE) to clean, sort, and organize large sets of data and run analysis for key insights
• Detail oriented w/ diligent mindset, efficient, time management
• Desire to work in a fast-paced and rapidly-evolving environment

Preferred Requirements:

• Load planning experience (Shipping or Returns)
• Knowledge of Transportation Management System
• Direct experience or knowledge of overage, shortage, and damage processes

Annually Salary: $ 60,000.00 ~

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays

Job Type: Full-time, Non-Exempt, Regular

Business Hours: Mon-Fri 08:00 AM to 5:00 PM (Tentative/ Can be changed depending on hours of operation)

** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **

Equal Opportunity & Inclusive Workplace

LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered.

We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.