WIC Vendor Outreach Branch Team Lead

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Functional Title: WIC Vendor Outreach Branch Team Lead
Job Title: Management Analyst III
Agency: Health & Human Services Comm
Department: WIC Salaries
Posting Number: 19979
Closing Date: 08/26/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $5,098.66- $8,304.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift:
Telework:
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description:

Perform advanced (senior level) consultative services and program work for the Vendor Outreach Branch (VOB) of the Vendor Management & Operations (VMO) Unit. Work supports the United States Department of Agriculture Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program. As Team Lead, responsible for outreach and communication activities for the Vendor Outreach Branch, coordinating vendor online and face-to-face training, technical assistance, vendor materials, vendor complaints, general inquiries, reviewing the quarterly vendor shopping surveys, reporting of data, and vendor correspondence. Oversee the performance of WIC vendor training curriculum development and implementation, vendor agreements (contracts), and the new vendor application process. Assist in developing strategic planning actions and make recommendations to improve business workflows. Responsible for policy and procedure development and revisions, conducting onsite training, outreach and reviewing staff findings for consistency in implementation. Involved in technology development to ensure the unit’s needs are met and assist with any projects involving the branch. Trains, leads, assigns, and/or prioritizes the work of others. Represent the Unit at various functions statewide. Work under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions:

1. Serves as team lead, assisting the Branch Manager with leadership and support of the Vendor Outreach Branch. Coordinates team work assignments, activities and leave schedules, provides problem resolution and performance data for staff evaluations, and presents project updates to supervisor. Responsible for timely delivery of quality work products and services produced by team. (20%)

2. Oversees the WIC vendor training curriculum development and implementation, reporting, and associated business functions. Provides technical assistance to vendors. Reviews staff productions for clarity and accuracy. (20%)

3. Oversees planning, development, and implementation of WIC vendor agreements (contracts) and applications, and offers assistance with and clarification about the application/contract process to vendors. (20%)

4. Oversees the coordination of vendor activities, including outreach and communication activities, quarterly vendor shopping survey and reports, addressing vendor complaints and general program inquiries, preparing and distributing WIC grocer materials, reporting, correspondence to internal and external stakeholders, distribution of technical guidance documentation, online training technical assistance, and any other related customer service items. Includes making documents accessible for the internet and posting to the agency website. (15%)

5. Develops and implements strategic planning actions and policy decisions and makes recommendations for implementation of new business process and/or functions or changes to business processes. Assists with planning, developing, reviewing, revising, and/or implementing policy and procedures. Involved with any projects for the unit. Involved with technology development and ensuring the unit’s needs are met.(10%)

6. Conducts/assists with onsite and/or face-to-face training and onsite evaluations. Assists branch staff by reviewing their findings and recommendations for consistency and accuracy. (10%)

7. Performs other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. (5%)

Knowledge Skills Abilities (KSA’S):

KNOWLEDGE OF:

•Project management principles

•Contracts and contract development

•State and federal laws, regulations, policies, rules and requirements related to WIC

•Legislative process and public accountability systems

•Strategic planning and human resources management

•Principles of leadership and how to effectively interact with various leadership styles

•Adult training techniques, both in person and via online technological means

SKILL IN:

•Identifying problems, evaluating alternatives, and implementing solutions

•Effective leadership

•Working collaboratively and cooperatively with diverse groups

•Developing and implementing policies and procedures

•Program development and process improvement

•Organizing, managing, and prioritizing tasks and schedules

•Data analysis methods and statistical analysis

•Using technology, including audio-visuals, Microsoft Office, Adobe Pro, and presentation and training software

•Organizing, coordinating, and directing projects and reports for internal and external stakeholders

ABILITY TO:

•Think creatively and support creative thinking in others

•Establish goals and objectives

•Plan, assign, and evaluate the work of others

•Interpret data and develop effective operating procedures

•Organize and present information clearly, and communicate effectively both verbally and in writing

•Build effective work teams and lead effectively in an environment of change

•Prioritize and plan assignments, and handle multiple projects in a fast-paced environment

•Work effectively under pressure

•Establish and maintain positive and effective working relationships with others

Registrations, Licensure Requirements or Certifications:

Certified Texas Contract Manager (CTCM) or complete the requirements to become a Certified Texas Contract Manager within 12 months of employment.

Initial Screening Criteria:

1. At least two (2) years of management/supervisory/team lead experience

2. At least two (2) years of experience in the training of adults

3. At least two (2) years of experience in developing or managing contracts

Preferred Criteria:

A minimum of a Bachelor’s Degree; an additional four years of experience as a manager and/or team lead, contract management, or training of adults may substitute for the Bachelor’s Degree

ADDITIONAL INFORMATION

To be considered for an interview, applicants must demonstrate a clear match to all Initial Selection Criteria in the summary of experience sections of the application. RESUMES WILL NOT BE CONSIDERED. The salary on this job posting reflects the minimum and maximum allowed, however, budget considerations may result in salary offers at the minimum of the posted range. Internal applicants are encouraged to check the HR manual for any changes to their current salary.

All applicants chosen to participate in the virtual “face-to-face” interview process will be required to complete an on-camera skills assessment to demonstrate proficiencies and perspectives associated with this role at the time of the interview. All applicants participating in the virtual “face to face” interview process must also have access to a computer, the internet, Microsoft Teams, Microsoft Excel, and Microsoft Word. Multiple interviews may be required as candidates move through the hiring process. Only applicants selected for an interview will be notified of final selection.

This position is currently a hybrid position, with some ability to work from home, but the selected candidate must be physically present in the Austin office at least two days per week, as directed by the manager and director. Other meetings in Austin will be required. This hybrid arrangement is also subject to change at any time. The person selected for this position must have internet access for working from home and must be willing to travel 20% of the time.

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on us.fitly.work. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.