Retail Security Officer

Security Officer

Maintain a secure environment for the client, visitors, and property. Present a courteous, client focused and professional image.

• Control access to the site by ensuring proper identification of employees or visitors and prepare security logs.
• Meet, greet, and engage individuals in the facility to assess needs and provide appropriate customer service.
• Maintain situational awareness of facility and those present to respond accordingly while maintaining security.
• Report and/or respond to emergencies.
• Monitor entrances and exits to the facility, either at guard station or by closed-circuit television, and act to prevent unapproved or unlawful entry.
• Conduct periodic walking tours of buildings and grounds to check doors, windows, and other entries to ensure they are properly secured.
• Report any observed irregularities, such as presence of unauthorized people, fire hazards, leaking pipes, unsecured entries, and faulty equipment immediately.
• Mandatory overtime needing to work up to 12 hours per day due to business need.
• Adhere to uniform standards specific to location assigned.

• Assist visitors with a legitimate need to gain entry to facility and escort to a designated area.
• Prepare a shift activity report to disclose any activities and events that occurred on the shift.
• May be required to cover call offs or PTO requests of fellow security officers if shifts cannot be covered by supervisory security personnel.
• Complete and maintain cross training proficiency
• Assist client by responding to enhanced monitoring requests
• Perform other related duties as assigned.

• Excellent observation and surveillance skills.
• Demonstrate courtesy and professionalism in all interactions
• Knowledge of computers to monitor camera systems and complete reports.
• Clear verbal communication skills and ability to give and follow written and oral instructions.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to work independently and make responsible decisions.
• Ability to use good judgment and think quickly and rationally in difficult and/or stressful situations.
• Able to demonstrate responsiveness to appropriate client requests

• Exposed to moderate noise levels.
• May be exposed to varying, inclement weather conditions and traffic conditions during outside tours.

• Must be able to sit, stand, and/or walk for extended periods of time.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and an essential function.