Customer Success Team Manager

Chesapeake Search Partners is partnering with a leading safety products distributor to identify a Customer Success Team Manager to lead its customer success team at its Lanham, MD corporate office.

This is a hands-on leadership role for someone with a background in distribution who enjoys developing a team while staying involved in day-to-day customer and order operations.

Responsibilities:

• Lead, coach, and develop a team of Customer Success Representatives, managing daily priorities, workload, and performance.
• Oversee customer inquiries, product sourcing, quotes, orders, and supplier coordination.
• Partner with sales and internal departments to resolve order issues and ensure timely customer follow-up.
• Monitor team performance, maintain service standards, and identify opportunities to improve processes.

Qualifications:

• Experience managing a customer success, inside sales support, or customer operations team within a distribution environment.
• Strong understanding of quoting, order processing, supplier coordination, and order fulfillment.
• Experience with ERP systems and Microsoft 365.
• Strong leadership, communication, and problem-solving skills.
• Ability to work onsite in Lanham, MD.