Area Vice President

Area Vice President

Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We're one of California's largest nonprofits working in school districts from San Diego to San Francisco. Whether you're interested in early learning, elementary, middle or high school, you can invest in your community by working at a local school or working within our home office providing support!

The Area Vice President serves as the executive owner of the assigned regional partner portfolio, accountable for gross revenue retention, customer satisfaction, partner health, contract realization, and long-term business growth across Northern and Central California anchored to our San Jose Hub. Operating with an enterprise ownership mindset, this leader is responsible for retaining and growing existing partnerships while delivering exceptional operational performance, program quality, and community impact. Success in this role is measured by the ability to proactively strengthen customer relationships, mitigate partner risk, achieve retention and growth goals, and ensure Think Together is viewed as a trusted, strategic partner.

The Area Vice President owns and cultivates executive relationships with Superintendents, Cabinet members, Board Members, and other district decision-makers, serving as the primary executive sponsor aligned to each district's vision, priorities, and long-term goals. This leader is accountable for anticipating district needs, translating strategic priorities into measurable partnership strategies, and leading executive engagement, renewal readiness, and high-risk partner intervention to strengthen customer satisfaction, partnership expansion, and revenue retention.

This role oversees the Executive Directors of Programs and is accountable for building high-performing teams that consistently deliver operational excellence, program quality, customer experience, and organizational performance across the assigned area.

The Area Vice President maintains a visible presence within the school communities they serve, proactively identifying opportunities to deepen partnerships and align programming with district priorities, including enrichment, STEM initiatives, student engagement, and community-centered programming.

The Area Vice President leads through data stewardship and performance management, leveraging leading indicators, business reviews, and operational insights to drive strategic decision-making, accountability, and continuous improvement. By integrating customer success, operational excellence, talent leadership, and community engagement, this executive delivers measurable outcomes for students, staff, partners, and the organization. This position requires an accomplished executive leader with exceptional relationship-building skills, strategic business acumen, operational expertise, and a demonstrated ability to lead large-scale, customer-facing organizations with an entrepreneurial, growth-oriented mindset.

Essential duties and responsibilities include:

• Revenue Retention, Customer Success & Business Growth
• Executive Leadership & Organizational Performance
• Program & Operational Excellence
• Talent Leadership & Organizational Capability

Qualifications and requirements include:

• Bachelor's degree (BA/BS) in Education, Business Administration, Organizational Leadership, Public Administration, or related field required; master's degree preferred.
• Minimum of 10 years of senior leadership experience in expanded learning, education, youth development, multi-site operations, or other customer-facing service organizations with demonstrated responsibility for large-scale operational leadership and stakeholder management.
• Minimum of 5-7 years' experience in customer success, account management, strategic partnerships, or revenue retention leadership experience.
• Evidence of managing executive-level relationships resulting in measurable retention, growth, or operational outcomes serving as a strategic partner to executive-level customers, clients, or community stakeholders.
• Proven ability to scale operations, lead through complexity, and manage large, geographically dispersed teams.
• Strong executive presence with the ability to influence, build trust, and sustain partnerships across diverse stakeholder groups.
• Experience managing a large customer portfolio with accountability for revenue retention and growth in addition to budget oversight. Budget management experience with a minimum of $30 million in portfolio.

Other responsibilities include:

• Lead organizational change and strategic initiatives.
• Influence executive stakeholders through effective communication.
• Drive data-informed decision making and accountability.
• Serve as the executive escalation point for customer and operational issues.
• Foster cross-functional collaboration and enterprise alignment.
• Champion a culture of accountability, innovation, and continuous improvement.
• Balance district priorities with organizational goals to achieve sustainable growth.
• Exercise sound judgment and maintain the highest level of confidentiality.
• Comply with organizational policies and applicable regulations.
• Perform other duties as assigned.

Computer skills include:

• Proficient with Microsoft Office Suite, Outlook, and Teams.
• Experience with Salesforce preferred.

Physical/work environment includes:

• Moderate Noise (examples: typical office noise)
• Stand, Walk, Sit (in general office environment)
• Computer Screen visual in performance of role
• Lift up to 10 pounds
• Travel up to 50-60%
• Must pass Live Scan (criminal background check via fingerprinting), provide a clear TB test.
• Reliable transportation is required to meet the needs of the position.
• While driving may not be a regular requirement of this role, employees who operate a personal or company vehicle for work purposes must maintain a valid driver's license and current automobile insurance on file with HR.

Compensation:

• Salary Range $210K-$225K

This is the targeted compensation for the position. A range of factors, including but not limited to; location, skills, experience, will be considered. Actual compensation may vary.

Think Together is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, religious creed, physical disability, mental disability, age for individuals age 40 and over, medical condition (as defined by state law (for example, cancer or genetic characteristics or HIV/AIDS), marital status, military and veteran status, sexual orientation, genetic information, citizenship status or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. #HOM