Customer Service Manager

Company Description EcoShield Pest Solutions is dedicated to serving customers, communities, and team members with care and respect. The company focuses on solving pest issues while creating safe, comfortable, and pest-free homes. Every interaction is guided by a commitment to quality service and long-term customer relationships. Team members are encouraged to uphold high standards of professionalism and integrity. EcoShield offers an environment where employees can grow while making a positive impact on customers’ daily lives. Role Description The Customer Service Manager is a full-time, on-site role based in Bowie, MD. This individual oversees daily customer service operations, ensuring prompt, courteous, and effective responses to customer inquiries, service requests, and concerns. The role includes supervising and coaching customer service representatives, monitoring performance metrics, and implementing process improvements to enhance customer satisfaction. The Customer Service Manager collaborates with field service teams and other departments to resolve escalated issues and maintain accurate customer records. This role also involves analyzing customer feedback, preparing reports, and contributing to customer-focused policies and best practices. Qualifications Strong background in Customer Service Management with hands‑on experience in Customer Support operations. Proven ability to drive Customer Satisfaction through effective problem‑solving, issue resolution, and follow‑up. Excellent communication skills, including clear verbal and written communication with customers and internal teams. Analytical skills to interpret customer data, identify trends, and recommend service improvements. Previous experience in a service‑oriented or home services environment is preferred. Demonstrated leadership abilities, including coaching, mentoring, and performance management. Proficiency with CRM systems and basic office software (e.g., email, spreadsheets, customer databases). High school diploma or equivalent required; associate or bachelor’s degree in business, communications, or a related field is a plus. Ability to work on-site in Bowie, MD, with flexibility to support peak customer service periods as needed. #J-18808-Ljbffr EcoShield Pest Solutions