Head OF Operations

About the job Head of Food Service Division Head of Restaurant Concepts The Head of Restaurant Concepts will provide overall strategic leadership and guidance for launching, operating, and growing fast casual and casual dining restaurant concepts. The restaurant concepts include both new brands developed specifically for the U.S. market as well as U.S. activation of established brands from Korea. This leader will spearhead opening at least 5 new locations each year, including in new markets. This role requires exceptional leadership skills, entrepreneurial mindset, proven record of building teams, expertise in project management systems implementations, and deep understanding of the restaurant value chain. Responsibilities Provide leadership and direction to other internal departments to ensure alignment on priorities to drive business objectives. Identify opportunities to drive synergies with other company businesses and company entities. Liaise with HQ leadership including the Global Restaurant business and R&D teams, and Marketing. Operations Leadership Define the strategic operational vision for the brands and drive execution by Operation team. Establish and guide all aspects of restaurant operations, including menu development, inventory management, staffing, training, budgeting, and forecasting. Ensure compliance with food safety regulations and quality standards. Lead development and implementation of operational policies and procedures. Optimize restaurant operations to improve efficiency and customer satisfaction. Drive best practices in the areas of recruitment, onboarding, training, and retain and engagement to create a culture of excellence and with high performing teams. Manage employee performance and address any issues promptly. Develop and implement employee training and development programs. Give clear direction and guide team to achieve desired goals. Customer Experience Establish and maintain high standards for guest experience and customer service. Strategic Planning and Business Development Collaborate with the leadership team to develop and implement long-term strategic plans to drive growth and profitability. Identify trends and opportunities. Partner with Development to execute expansion plans, including site selection. Collaborate with the executive team to set financial goals and develop budgets. Monitor and analyze financial performance metrics, including sales, costs, profitability, and return on investment. Develop and implement strategies to improve financial performance. Implement and manage technology systems to improve efficiency and streamline operations. Leverage technology to enhance guest experience. Legal Compliance Ensure that all restaurants comply with local, state, and federal regulations, including labor laws, health codes, and environmental regulations. Manage legal matters and resolve disputes with support of outside counsel when needed. Advise on risk management strategies. Qualifications 10+ years of multi-unit restaurant leadership experience in a fast-paced, high-growth company. Strategic thought leadership and ability to champion strategic change initiatives. An outstanding work ethic, ambition, and drive to succeed. Demonstrated ability to influence collaboration and build relationships, both internal and external. Executive presence; strong leadership skills and the ability to motivate and inspire teams. Excellent project management skills, with proven ability to deliver results and manage multiple priorities Strong analytical and problem-solving skills. Proficiency in financial management and reporting. Comfort operating alongside both hourly teammates and in executive settings. A hands-on, roll up your sleeves mentality. Proven track record of success in both fast casual and casual dining restaurants. Pulse on industry best practices, standards, and trends. Must be open to extensive travel. Employee Benefit Health Insurance options: PPO Medical, Dental, Vision covered (Company 100% paid) *insurance starts on the very 1st date. Life Insurance (Company 100% paid) Flexible Time (starting time can vary everyday) Short Term and Long-Term Disability Leave (short term 100% covered) Lifestyle Allowance (up to net $70 per Month) Cellphone reimbursement eligible Employee Discounts (40% off company products & services) 401(k) 5% Match (no vesting period!) from Day 1 Paid Time Off (generous and increases by tier!): Max ceiling of 180 hours PTO (15 days) the 1st year and increases by tier. Wellness Day: 40 Hours (Use it or Lose it System) Paid Maternity Leave (paid 100% for 12 weeks) Paid Secondary Caregiver Leave (up to 2 weeks) #J-18808-Ljbffr