Patient Scheduler 3, Full Time

On-Site

Miami, FL

Full time

R100098139

Current Employees:

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Location: UHealth Tower

The Patient Scheduler 3 is responsible for assisting the supervisor and providing assistance to the lower-level patient schedulers. Manages information related to coordination and scheduling of diagnostic therapy and other procedures, treatments for UHealth. Interacts directly with referring physicians, radiologists, technologists, as well as patients to assure smooth coordination of procedures and exams.

CORE JOB FUNCTIONS

• Oversees scheduling workflow of all departmental patient schedulers.

• Provides daily pending orders and scheduling reports to manager. Provides first available reports on a weekly basis or as needed to manager.

• Triages diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.

• Works with EGAIN web-based system to constantly monitor phone volumes and agents for daily quality assurance.

• Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.

• Assists supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.

• Assists supervisor in conducting performance improvement meetings concerning scheduling workflows.

• Assists supervisor in maintaining proper scheduling staffing levels.

• Provides leadership, education, and orientation to all new scheduling staff.

• Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.

• Assists the supervisor with employee performance evaluations on a weekly and yearly basis.

• Ensures staff utilizes departmental guidelines for consistency.

• Provides STAT overbook slots for all radiology modalities to all patient schedulers.

• Edits database and software templates as needed when leadership is unavailable.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.