Treasury Management Support Representative II

Job Opportunity

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Title: Treasury Management Client Support Representative

Location: Abilene, Texas, United States

This position provides client support to external and internal customers for all Treasury Management Products.

Essential Functions:

• Understand and maintain knowledge of call queues, and products while utilizing all resources available.
• Provide high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services.
• Identify and resolve customer issues/problems in a prompt and timely manner, while handling both inbound and outbound customer communications.
• Serve as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems.
• Maintain a working knowledge of the organization, products, services and policies.

Minimum Qualifications:

• At least 60 hours of college credits or at least 1 year of banking or call center experience.
• At least one years of strong customer service experience, preferably in financial services or related field.
• Ability to provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients.
• Ability to master all call queues and programs with little assistance.
• Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required.
• Analytical skills geared toward problem solving, time management, and prioritization are essential.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

First Financial Bankshares