Caf Ambassador- Southport - Part Time

divh2Caf Ambassador- Southport - Part Time/h2pDo you find your purpose in empowering others? As a Caf Ambassador, you are the face of Capital Ones mission to change banking for good. Weve broken the mold of traditional bankingyou wont be found behind a teller line or a glass window. Instead, youll move throughout the Caf, bridging the gap between digital innovation and human connection./ppIn this role, youll act as a high-end service specialist and a guide to digital banking. You arent just serving a community; youre building one by bringing Capital Ones mission to life within a vibrant, modern community hub./ph3What Youll Actually Do/h3ulliBe a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a baristayou wont be serving coffee!)/liliServe as a Brand Advocate: Youll share the value of Capital Ones products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota./liliSimplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease./liliFacilitate Purposeful Impact: Host and support local events that promote financial health. Youll act as a brand steward, working within the framework of Capital Ones established programs and strategic community partnerships to ensure our impact is professional, focused, and effective./liliAdvocate Problem-Solve: Youll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customerswell ensure youre supported with the tools, resources, and experience to ensure youre up for the challenge!/liliAct as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. Youll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change./liliStay Agile Engaged: This isnt a traditional behind-the-desk banking role. Youll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience./li/ulh3Why Join Us?/h3pThis isnt just a jobits work with a mission. Because weve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day./ph2The Perks/h2pWe provide a comprehensive benefits package designed to fuel your journey. Whether youre using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes youwithin Capital One or into the wider worldyou leave the Cafe stronger than when you started./pulliDay 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance/liliPaid Time Off/liliEducation Assistance/liliMatching 401(k) contribution up to 7.5%/liliPaid Parental Leave/liliMental Health support/liliBack-up Child or Elder Care/liliFit check? Covered. Well hook you up with our signature Threads lineour treat/liliCustom beverage while working/liliAnd much more!/li/ulh3Essential Functions (Included, but not limited to)/h3ulliSupport surrounding Cafs as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region./liliAvailable to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change./liliWhile the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required./liliApplicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift./liliLifting up to 25 pounds and moving/standing for extended periods of time/liliRegular and consistent attendance/li/ulh3Basic Qualifications/h3ulliHigh School Diploma, GED, or Equivalent Certification/liliAt least 1 year of Retail, Sales, or Customer Service experience/li/ulh3Preferred Qualifications/h3ulliAssociates degree/lili2+ years of banking experience/lili2+ years of Retail or Customer-facing experience/liliProficient in G-Suite/liliStrong written and oral communication skills/li/ulpDoes this sound like the career move youve been looking for? Lets build the future of banking together!/p/div