Desktop Support Engineer

Senior Field Service EngineerWe are actively hiring for the role of Lead Field Service Engineer with experience in deskside and AV support for a 20-week period starting in March through July. The position requires working at FIFA client's site on a full-time basis to complete technical activities that is customary for technical teams working in a corporate office environment. The technician will have the technical knowledge, leadership skills and work ethic to be a valued team leader overseeing other technicians onsite. General responsibilities include the installation, configuration, assessment of, upgrading, troubleshooting, and maintaining desktop and laptops while being reliable, on-time, has a customer service orientation, and team player. Tasks may include but are not limited to:Contribute to the development and implementation of effective and efficient processes.Exhibit exceptional characteristics such as strong communication skills, full understanding of internal policies, time management, dependability, and client focus.Track issues, develop, manage, and report on key metrics.Resolve service requests and incidents assigned to the infrastructure support queueProvide vendor escort and support for hardware or other maintenance issuesAsset managementDeploy and manage infrastructure management appliances/toolsMaintain cleanliness, organization, physical appearance, including cable management, of Desktops, printers, and IDC / ICF roomsProvide Layer 1 troubleshooting as neededRMA / Warranty processing and management, including the gathering and shipping / receiving of partsProcurement assistance with providing scope of work to determine materials needed for job.Create a positive experience and relationship with all customers through strong communication and outstanding customer serviceDrive for company business as neededAssist Local IT End User supportCertification: Network+ and CompTIA+ certification requiredRequirements:At least 4 years of desktop specific or similar experience performing hands-on buildout or day-to-day IMAC (rack and stack) workAbility to work in a fast paced, hands-on environment.Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essentialAble to manage and prioritize multiple customer escalations at once.Ability to make decisions and work with minimal direction.Intermediate experience deploying and configuring compute, storage and network solutions,Understanding of network and cabling infrastructure.Very strong attention to detailExcellent communication skills for leading people, interacting with others in various roles, and organizing and presenting information simply and coherentlyAble to multi taskAble to work with limited supervisionAbility to travel to client siteBusiness experience using MS Excel, MS Office and standard business softwareStrong personal sense of responsibility and accountability.Comfortable with conflict resolution.Must have valid driver's license and clean driving recordSuccessful completion of drug and background screening tests