Shipping and Packaging Lead

Acucraft Fireplaces – Big Lake, MN

Acucraft Fireplaces is seeking a hands-on Shipping & Packaging Supervisor to lead outbound operations for our custom-built fireplace systems. This role is responsible for ensuring every product is packaged, protected, and delivered with a  white-glove, luxury-level experience —from our shop floor to the customer.

This is a shop-floor leadership role, not a desk position. You will own how our product is received, handled, and experienced by the customer.

What You’ll Own

• Oversee daily outbound shipments (LTL and full truckload)
• Ensure all products are  properly crated, palletized, and protected
• Develop and enforce  packaging standards that deliver both:
  • Maximum Protection
  • Clean, professional, high-end presentation
• Coordinate with production to ensure  complete and on-time shipments
• Verify  BOL accuracy, labeling, and special handling instructions
• Inspect loads for  securement, stability, and weather protection
• Train and lead team members on  precision packaging and handling
• Anticipate and eliminate issues that create stress for the customer at delivery

You will be expected to think beyond shipping logistics and ensure:

• Packaging is intuitive to unpack and does not create frustration
• The shipment reflects the quality of a  premium, custom-built product
• Delivery does not create unnecessary burden on the customer or jobsite

What You Must Be Good At

• Managing  multiple high-value shipments simultaneously without errors
• Building packaging that  survives real-world handling (LTL especially)
• Spotting risks before they become damage claims or customer complaints
• Holding a team accountable and maintaining high standards of execution on the floor

Required Experience

• Hands-on experience shipping  heavy, fragile, or custom-built products
• Strong working knowledge of:
  • Crating and palletizing
  • Load securement and protection
  • LTL and truckload shipping
• Proven ability to stay organized in a  fast-paced, detail-heavy environment

Preferred

• Manufacturing or high-end custom fabrication environment
• Experience reducing freight damage and improving customer delivery experience

This Role is NOT a Fit If You:

• View shipping as “get it out the door” instead of customer experience
• Prefer working behind a desk vs. being on the floor
• Have only handled shipping paperwork without building or inspecting loads
• Struggle with organization, urgency, or attention to detail
• Avoid accountability when things go wrong

Why This Role Matters

You own the final step before our product reaches the customer. Your work determines whether the delivery feels chaotic and stressful—or seamless and high-end.