Member Services Associate

Member Associate

Fit Factory is a 6 location health club brand. We are a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. Fit Factory is a dynamic, high-energy fitness gym dedicated to creating a supportive and results-driven environment for our members. We're more than just a gymwe're a community. We believe in helping people achieve their fitness goals, whether they are just starting their journey or training for their next big challenge. Join us as we continue to inspire and motivate our members every day.

We are looking for a passionate and enthusiastic Member Associate to join our team. As a Member Associate, you will be the first point of contact for our members, helping them with their fitness needs, providing excellent customer service, and assisting in day-to-day operations. This role is perfect for someone who loves fitness, enjoys interacting with people, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities

• Welcome and engage members as they enter the gym with a positive, friendly attitude
• Assist with membership sign-ups, renewals, and cancellations
• Provide information on services, programs, and gym equipment
• Answer member inquiries and resolve issues in a timely and professional manner
• Monitor the gym floor to ensure a safe and welcoming environment
• Assist with class schedules, bookings, and event coordination
• Help maintain cleanliness and organization of gym facilities
• Support in maintaining the gym's brand, values, and community culture
• Assist with promotional events, marketing initiatives, and member retention programs

Qualifications

• Passion for fitness and a healthy lifestyle
• Excellent communication and interpersonal skills
• Strong customer service mindset with a positive, can-do attitude
• Ability to multitask and stay organized in a busy environment
• Previous experience in a customer-facing or fitness-related role preferred
• Knowledge of gym equipment and fitness terminology is a plus
• Flexible schedule availability (evenings, weekends, and holidays may be required)
• CPR/First Aid certified (or willing to obtain)

Why Join Us?

• Competitive pay and potential for growth within the company
• Free gym membership and discounts on fitness products and services
• A positive and supportive work environment
• Opportunities to learn, grow, and develop your fitness knowledge
• Flexible schedule

Ready to join the Fit Fam? Submit your resume and a brief cover letter detailing why you're a great fit for the Member Associate role. We look forward to hearing from you! Fit Factory is an equal opportunity employer.