Field Support Analyst 1 - GA

Genesis Technical is seeking a Field Support Analyst 1 for a long-term position in Forest Park, Atlanta, GA 30297. The ideal candidate has billing and customer service experience as well as experience using Microsoft Office Suites, Word, Excel, Teams etc.

Overview

The Billing Analyst role is to ensure the timely and accurate billing of the clients' Power’s Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Utility Services customers. The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes. The Billing Analyst will also support the customer collections process, including contacting customers on past-due invoices as needed. There will be instances where the employee will be required to work in the office if/when needed. 

Requirements
Education and Experience Requirements:

• Bachelors’ Degree preferred.
• Demonstrated technical expertise.
• Experience in complex rates, processes and/or billing applications strongly desired
• Extensive CSS knowledge
• High degree of proficiency in advanced desktop applications (Excel, Access)
• Customer Service / Marketing-Sales experience required

• Customer Service Standards
• Electric Service Rates and Tariffs for Commercial and Industrial Customers
• Commercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditions
• C&I and Governmental Distribution Construction contracts, terms, and conditions
• C&I and Governmental Forestry Services contracts, terms, and conditions.
• Concepts of business compliance and controls 
• General knowledge of databases
• Demonstrated analytical and problem-solving ability
• Demonstrated technical aptitude and technical innovation
• Personal Leadership
• Ability to work with less direct supervision
• Support a challenging, fast paced work environment
• Makes sound decisions
• Strong interpersonal and organizational skills
• Relationship and Team Builder at all levels 

Major Job Responsibilities

• Coordinate all activities for LSSBU and Power and Utility Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers.
  • This includes serving as a central liaison for Marketing Key Account Managers, National Accounts, Pricing & Rates, Region Customer Service, Metering Specialists, and the Meter Data Management Team.
  • All activities with Lighting Services Sales, Engineering, Materials and Coordination Specialists to ensure all data is available for monthly billing.
  • Establish new LSSBU accounts and appropriately apply rate/rider combinations that adhere to Georgia Power Company Rules and Regulations.
  • Coordinate the billing of New Contracts, Broken Contracts, NESBs and other items for one-time billing and on-going monthly charges.

• Review new unregulated commercial contracts and ensure all quality control validations are completed and that the contract is correct and accurate.
• Maintain accurate billing documentation for customer accounts through CSS, LAMP, Power Services Database, and Documentum
• Resolve WFM’s and perform all associated monthly CSS compliance requirements
• Communicate with engineering and sales as corrections are needed.
• Find historical data for billing adjustments, auditing, etc.
  • Analyze billing results based on commercial contracts & the appropriate regulated tariff such as Energy Outdoor Lighting (EOL), Time of Use (TOU), etc.  Proactively communicate as needed to add customer value
  • Analyze prints and maps to understand and reconcile data
  • Review data base to find pertinent information

• Adhere to all applicable compliance regulations for adjustments to electric service, rate/rider specific contract requirements, retention of documentation, and obtaining appropriate approvals as necessary.
• Utilize internal LSSBU, Utility Services, and GPC software for all offline calculations and monthly billing validation. (Systems used in tandem with CSS to effectively bill LSSBU accounts)

• Assist internal customers with Lighting and Utility Services questions and communicate accordingly
• Support the sales team to improve customer value and enhance sales

• Assist with updating processes and communications as new businesses are added.
• Assist with updating processes and communications as new businesses are added.