Strategic Workforce Forecasting and Scheduling Analyst
Spectrum
Charter Communications is hiring a Workforce Management Analyst in Louisville, Kentucky. The position demands expertise in analyzing call volume trends, developing forecasting models, and providing strategic scheduling recommendations to optimize contact center operations. Applicants should have a Bachelor’s degree in a relevant field and at least two years of experience in workforce management and inbound contact centers. The role requires advanced skills in Microsoft Excel and proficiency in various database applications, supporting Spectrum's commitment to service excellence. #J-18808-Ljbffr
Vacancy posted 3 days ago
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