Customer Service Supervisor

Customer Service Supervisor

Martin Marietta is seeking a Customer Service Supervisor to provide customer service support relating to orders and shipments of Martin Marietta products. The Customer Service Supervisor will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Location: Martin Marietta's Nebraska market is anchored by several key aggregate facilitiesmost notably the Weeping Water Mine, Dubois Quarry, Fort Calhoun, and West Center Sandwhich supply crushed stone, sand, gravel, and aglime to contractors, municipalities, and producers across the state. The Nebraska operations are strategically positioned to serve the Omaha metro area and surrounding regions, supporting both infrastructure and commercial construction demand.

Responsibilities:

• Supervises the daily activities of a customer service team
• Assigns work/accounts, checks for quality of service and activities, and provides guidance to ensure ongoing team member development and improvement
• May occasionally perform customer service work to ensure the team's expected output levels are achieved on a daily or weekly basis
• Handles escalated customer service issues without clear resolution steps
• Explains Martin Marietta practices and procedures to team members to ensure they understand and can perform their work accurately
• Orders materials for next day deliveries
• Sales activities that include, quote, convert quotes into sales orders, obtain sales tax exempt,
• Support customers with tickets, invoices, and collections

Skills:

• Supervision
• Coaching
• Oral and Written Communication
• Organization Skills
• Problem Solving
• Sales Aptitude and Customer Service Skills

Required Education and Experience:

• Bachelor's degree or equivalent experience
• 4+ years of related experience
• A valid US driver's license

Position Type/Expected Hours of Work: This is a full-time position that regularly requires long hours and weekend work. Occasional travel will be required.

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications. At Martin Marietta, we strive to work with the best and the brightest those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including:

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.