Inside Sales Representative

Inside Sales Representative

Join a legacy of excellence in home services. For over 45 years, we've proudly served our community with trusted residential HVAC, plumbing, and electrical solutions. As we continue to grow, we're looking for a driven and personable Inside Sales Representative to join our team. This role is ideal for someone who thrives on connecting with customers, closing warm leads, and making a real impact. If you're ready to build a rewarding career with a well-established company that values both its employees and its customers, we want to hear from you.

What's in it for you?

• Earn a competitive wage of: $100K-150K+ ($25.00 per hour + Commission)
• Schedule: Monday - Friday 10:00am - 6:30pm
• Coverage of your medical premiums, plus full dental, vision, and life insurance.
• Company-matched 401K.
• Paid holidays and accrued paid time off.
• Enjoy a set weekly work schedule, so you can plan your time with ease.
• All company technology provided, with a company cell phone, tablet, and laptop to keep you connected.
• Ongoing training to help you grow technically and professionally in your career.

Your mission

• Call warm leads daily unsold repair and replacement estimates are your goldmine
• Close the deal over the phone with confidence, empathy, and urgency
• Build trust by overcoming objections and offering flexible financing options
• Be the go-to resource for our techs and outside sales reps help get the sale across the finish line
• Follow up like a pro: phone, text, email whatever it takes to reconnect
• Make happy calls to ensure customer satisfaction and service quality
• Track all activity in ServiceTitan CRM and keep your follow-ups organized
• Be ready to make 65+ calls per day we're not shy about working the phone!

What winning looks like

• 22.5 closed deals per week
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and platforms
• A growing pipeline and stronger relationships every single day

Traits we love

• Strong emotional intelligence: especially when customers are frustrated
• Customer-first mindset: you love helping people and making things right
• Grit: the persistence to turn "no" into "not yet" then a "not yet" to a "yes lets do business".
• A bias for action: you don't wait to be told, you go make it happen
• A servant-leader attitude: you're here to help people, not just sell
• High Energy driven to seek continuous improvement and help build a culture of accountability
• A teammate you enjoy working in small teams, building relationships, and supporting others
• Entrepreneurial must be a self-starter and can identify and implement initiatives that are well-aligned with the company's strategic plan
• Results Oriented links decisions to overall business objectives
• Affable & Collaborative ability to embrace, support and practice a collaborative style which goes beyond relationship building. They will achieve results with and through others.
• Communicative possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors

Who should skip this posting

• If you don't like talking on the phone for hours a day
• If you're from the HVAC/plumbing industry and just want to coast
• If you're uncomfortable asking for the sale or working with targets

Tools + support

• Warm leads only no cold calling
• Support from CSR team for live transfers
• ServiceTitan CRM to manage all activity
• Daily activity checklist & follow-up playbook
• Ongoing training and support from a growing national team

Requirements

• At least 2 years of inside sales experience with demonstrated success at high closing rate
• Experience with financing plans and the ability to clearly present options
• Comfortable making dozens of calls per day and bouncing back from rejection
• Familiar with CRMs (previous experience using Service Titan highly preferred)
• Natural relationship-builder with strong communication and problem-solving skills
• Detail-oriented, organized, and self-motivated

South West Plumbing, Heating, Air & Electric