Assistant General Manager

Assistant General ManagerCMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest's expectation of hospitality.We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.We are looking for an engaging and motivating leader to join our CMC Sr. Management Team as the Assistant General Manager of our Courtyard by Marriott.We offer an array of benefits for all employees, based on eligibility, to include:Paid VacationPaid Sick LeaveHoliday PayAccess to a fully vested 401K programBCBS Health InsuranceDental and Vision CoverageMarriott Hotel DiscountsJob Description: Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.Job Responsibilities:Responsible for all operations of the front desk & guest services, including staff training, meetings & shift schedulingRequired to tend to customer complaints and queries in a pleasant and levelheaded mannerMaintain working relationships and communicates with all departmentsVerifies that accurate room status information is maintained and properly communicatedUpdates group information, maintain, monitor & prepares group requirementsWorks within the allocated budget for the front officeEnforces all cash-handling and credit policiesUpholds the hotel's commitment to hospitalityMaximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house dailyEnsure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employeesMaintain required pars for all front office & stationary suppliesMonitor guest service scores, dailyBe knowledgeable of hotel property and in-house eventsBe cognizant of area events and businesses. Develop the ability to provide the information and directions to suchMust be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.Provide guests with information concerning hotel policies and amenities/servicesManage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely mannerJob Requirements:Be self-motivated and able to work independentlyStrong work ethic and a desire to succeedKnowledge of MSI operating system a plusMust be Flexible and able to work split shifts or fill-in shifts when associates call outClean background check, and reliable transportation a mustMinimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operationsMust possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.Minimum Associates degree