Loan Operations Consultant III

Business Consultant III

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Our Banking Operations Client Services Consulting team is seeking a Business Consultant III to join our team. In this role, you will conduct onsite visits with banking clients up to 50% of the time to evaluate loan operations, identify performance improvement opportunities, and quantify expected benefits. You will support utilization studies aimed at helping clients better leverage Jack Henry systems, with a primary focus on SilverLake System functionality.

Consultants assess front? and back?office processes, provide system?aligned process improvement recommendations, and identify opportunities to increase operational efficiency. The ideal candidate is detail oriented, self?motivated, and an effective communicator, with strong verbal and written communication skills, who can work comfortably with both senior leadership and day?to?day system users.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Conduct on-site customer operational and/or systems analyses, when not working remotely, to identify problems and improvement areas.
• Identify opportunities to improve customer operations and systems throughout project engagements.
• Prepare reports that clearly document findings, recommendations, and proposed process improvements.
• Design recommended solutions, including required hardware and software specifications, and document them in detail based on engagement results.
• Communicate effectively with customers about JH products, services, and solutions to support strong client relationships and retention.
• Participate in sales activities and proposal presentations as needed, while supporting ongoing team and account responsibilities.
• May perform other job duties as assigned.

What you'll need to have:

• At least 5 years of experience working within the banking industry.
• At least 3 years of hands-on experience supporting bank loan back ? office operations.
• Experience with the Jack Henry SilverLake Core System, specifically the Loan application, including parameter setup and maintenance.
• Ability to travel up to 50%, typically one trip per month lasting up to one week, with additional travel as needed based on client requirements.
• Strong critical thinking and problem ? solving skills, with the ability to analyze complex information and develop practical solutions.
• Strong ability to communicate and interact professionally with employees, customers, and vendors.

What would be nice for you to have:

• Experience working with Jack Henry products.
• Ability to define system and functional requirements based on business needs.
• Capability to analyze existing processes and recommend practical improvements.
• Professional demeanor with the ability to project a positive image to customers.
• Ability to meet aggressive deadlines while managing multiple projects simultaneously.
• Proven ability to work effectively as a contributing member of a team.
• Experience using IBM Query or other data mining and reporting tools.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline; it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.